Part-time SF Teaching Zoo Guest Services Specialist

Santa Fe College•Gainesville, FL

10d•Onsite

About The Position

The Santa Fe College (SF) Teaching Zoo, a unique 10-acre zoo in Gainesville, Florida, is the only zoo on a college campus accredited by the Association of Zoos and Aquariums (AZA). The zoo showcases a diverse collection that contains both native and exotic species for everyone to enjoy. Visitors enjoy the Bald Eagles, White-throated capuchin monkeys, American alligators, Matschie's Tree Kangaroo and Asian small-clawed otters to name a few. These species and many other mammals, birds, reptiles and amphibians are on display in a naturally shaded environment. The 1/4-mile trail through the wooded environment is lined with mulch and is stroller and/or wheelchair accessible. The Teaching Zoo is seeking a part-time Guest Services Specialist to receive guests to the zoo. This position is hired through our partner temp force agency, Spherion.

Requirements

An associate's degree in zoo animal technology or a related field and/or two (2) years of related work experience.
Experience with cashiering, retail sales, or related.
Must possess excellent communication and interpersonal skills; work well under pressure and without supervision; organized, quick learner, multitasker, punctual, and reliable.

Nice To Haves

Knowledgeable of the Gainesville area and attractions.
Familiarity with the Windows OS, word processing, and spreadsheets.

Responsibilities

Greets all visitors to the zoo, answers phones, and provides guests with appropriate information or referrals.
Processes all ticket sales, merchandise sales, membership sales, public experiences, and donations via point-of-sale system and credit card system.
Processes membership applications and ensures member database is up to date.
Keeps track of inventory merchandise and ensures gift shop is properly stocked and priced
Runs daily cashier reports and transfers daily receipts to SF Cashier or Police Department.
Inputs data from tours and public surveys into reports.
Demonstrates a high level of understanding of the zoo, public program opportunities, and the Zoo Animal Technology program.
Supports Education team with public programs.
Complies with all published College Rules, procedures, guidelines, and laws/regulations governing public employees, including but not limited to those related to document retention and destruction, FERPA, and confidentiality.
Strictly honors the privacy, security, and confidentiality of student records and other sensitive information according to appropriate state, federal, and college regulations, policies, and procedures.
Provides service excellence through courteous, informed, accessible, and professional engagement.
Performs other duties as assigned.