Guest Services Supervisor Zoo

Audubon Institute•New Orleans, LA

23h•Onsite

About The Position

The Guest Services Supervisor plays a key role in the effective management of the Guest Services Department, working under the guidance of the Guest Services Manager. This position entails overseeing daily operations within the department, which includes coaching, onsite training and managing all Guest Services staff. A primary responsibility of the Supervisor is to ensure that the team delivers exceptional service to all guests, thereby enhancing the overall guest experience.

Requirements

High School Diploma or equivalent
Strong verbal and interpersonal skills (a people person)
A minimum of two years of experience as a cashier
Proficiency in computer literacy

Nice To Haves

A minimum of one to two years of management experience.
A Valid drivers license
Open availability

Responsibilities

Promote Sales: Actively suggest and promote General Sales, Memberships, Wild Encounters, and Audubon Attractions during every transaction.
Guest Management: Greet guests in all areas, manage crowds effectively, and promptly assist with any questions or concerns.
Professional Appearance: Maintain a friendly, neat, and professional appearance that aligns with the Audubon image.
Communication: Use the appropriate short-wave radio for effective communication.
Policy Compliance: Adhere to all departmental and Audubon Nature Institute policies as outlined in the company and guest services handbook.
Team Relations: Foster and maintain professional relationships with fellow employees, vendors, and third-party partners.
Flexible Support: Be willing to work at any Guest Services location that requires assistance, provided you receive at least one week's notice in advance. Additionally, be available to work two after-hours events each month and all events that require Guest Services Supervisors.
Attractions Safety: Ensure the safety of others and make sure that all employees are following the safety rules and regulation.
Employee Development: Assist with employee development planning and create and implement new ideas to motivate other leaders and staff.
Cash Handling: Monitor cash handling audits and authorize voids/refunds as needed.
Coaching and Termination: Assist in leading employee coaching sessions and termination processes as necessary.
Meal Break Scheduling: Schedule employee meal breaks, ensuring that all minor employees receive lunch breaks before working five hours each day.
Office Supplies: Organize office supply inventory and order supplies as needed.
Reports: Assist in submitting reports on rental activity, sales and employee payroll.
Maintain a positive attitude and a strong sense of accountability, fostering a collaborative team environment where everyone feels empowered to contribute.
Thrive in a team environment, using your organizational and technical skills to ensure the smooth execution of creative projects that resonate with our audience.
Celebrate the successes of your team and bring enthusiasm to your work, reflecting the joyful culture that is at the heart of Audubon’s mission.
Stay adaptable and open to learning new skills, embracing change and innovation as opportunities to lead and grow.
The above listed duties are general statements of required major duties and responsibilities performed on a regular and continuous basis. They do not exclude other duties as assigned.