Guest Services Supervisor (Part-Time)

Sphere Entertainment Group•Las Vegas, NV

6d•Onsite

About The Position

The Supervisor, Guest Services is responsible for providing a safe, positive and guest-friendly environment during events at The Sphere. They are accountable for daily supervision and leadership of front-line colleagues in Guest Services department.

Requirements

The ideal candidate will have a minimum 5-7 years of prior Guest Services or hospitality experience with demonstrated leadership expertise.
Ability to collaborate cross-functionally and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship; maintains a positive, approachable, and professional relationship with a diverse group.
Is prepared to take an active lead role in emergency operations procedures through ongoing training and drills
Demonstrated experience completing reports and coaching team members; proven ability to manage multiple tasks while under tight deadlines.
Adheres to TEAM training guidelines.
Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment
General physical requirements include such as lifting up to 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required.
Must be able to work within an environment with loud noises and everchanging visuals.
Must be able to work multi-level floors, reaching up to 7 stories.
Must be comfortable navigating steep steps and inclines.
Must be able to work within enclosed, crowded spaces.
Must be able to work inside an elevator for long periods at a time.
May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
May be deployed to outdoor posts that may be exposed to triple-digit temperatures, UV rays, high winds, or monsoon weather. Appropriate hydration, PPE, and sun protection will be provided.

Nice To Haves

Previous experience within Sports & Entertainment or theater operations is preferred

Responsibilities

Manages the content and delivery of pre-shift meetings; communicates event-related information and ensures front-line team is informed and following event instructions, Company policies and local/state regulations.
Ensures that front-line colleagues are engaged, upbeat, and delivering an exceptional guest experience.
Completes front-line team member assignments consistent with event staffing levels and promptly escalates any concerns or shortages.
Provides post-event assignment information to People Solutions team to ensure payroll is accurately processed.
Assesses, evaluates, and provides consistent, fair and timely feedback to front-line colleagues through various methods (i.e., coaching, mentoring, one on one).
Addresses escalated guest concerns, feedback, and suggestions in a timely and efficient manner.
Manages inventory of all team member devices and equipment available for guest use. Communicates any deficiencies or repairs required.
Maintains a clean, safe, and aesthetically pleasing environment.
Partners with Threat Management team to ensure safe and efficient environment during event and during ingress/egress.
Functions as a role model to front-line colleagues by demonstrating a positive attitude, operating with high energy and through achievement of company objectives and goals.
Supervision of Guest Experience Representatives (GERs)