Guest Services - PT

Hendrick Automotive Group

9d • Onsite

About The Position

Responsible for answering and directing incoming phone calls. Greets customers as they enter the lobby, dealership showroom, or service area.

Requirements

• Ability to perform each essential duty satisfactorily.
• Previous Customer Service or administrative experience in a high volume environment desired.
• Strong organizational skills and interpersonal skills required.
• Basic computer skills to utilize the timekeeping system.
• Basic knowledge of Microsoft Office Products.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• The position requires regular and predictable attendance.
• Scheduled shifts may include evening hours, weekends, and some holidays.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to add, subtract, multiply and divide.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Servant Leadership
• Teamwork through Trust & Respect
• Integrity
• Commitment to Customer Enthusiasm
• Passion for Winning
• Accountability at All Levels
• Commitment to Continuous Improvement

Nice To Haves

• Valid Driver’s License
• Automobile Salesperson License

Responsibilities

• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages.
• Directs calls to the appropriate department or person.
• Greets customers as they enter the dealership showroom.
• Directs customers to the appropriate department or person.
• Maintains CSI at or above company standards.
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED