Gutter Installation Technician

Arrow Exterminators•Marietta, GA

About The Position

Provide uncompromised service to Arrow's Home Service customers through proper installation and repair to gutters. This position will work both independently and as part of a team.

Requirements

Customer Service ' Knowledge of principles and processes for providing customer service. This includes active listening, assessing customer needs, and meeting quality standards for services.
Mechanical & Safety' Knowledge of relevant machines and tools, regulation, operation procedures, and documentation to ensure effective, compliant, and safe operation and services.
English Language ' Ability to write, speak, and communicate in English and ability to read and understand technical drawings, specifications, and measures.
Building and Construction ' Knowledge of materials, methods, and the tools involved in the construction or repair of houses or buildings
Mathematics ' Mathematics ' Knowledge of arithmetic, algebra, geometry, and measurements and ability to draw, mark, and analyze diagrams legibly.
Critical Thinking & Reasoning ' Ability to use logic and reasoning to identify problems and determine best solutions.
Problem Sensitivity ' The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Ability to pass and maintain any state regulatory agency required licensing/certification exams
Able to pass internal technical exams
Possess current Driver's License
High school diploma or equivalent
Present a professional appearance including wearing an approved Arrow uniform
Able to work a 40-hour (minimum) work week
Willing to work evenings and weekends as needed

Responsibilities

Comply with company, manual, and label safety procedures
Comply with all state and federal regulations, company policies, procedures, and guidelines
Keep scheduled appointments with customers
Read and understand scope of work from service ticket
Follow all written and verbal directions including diagrams
Obtain required materials listed from the scope of work
Explain to customer the service procedures and answer questions
Prepare job site for safety, cleanliness, and damage prevention
Remove and disassemble existing gutters, downspouts, and toppers
Fabricate gutters using gutter machine to required specification and configuration
Install new gutters, downspouts, and toppers
Perform general light carpentry repairing soffit and fascia
Complete accurate and legible service tickets in compliance with company standards
Perform thorough cleanup restoring site to original or improved conditions
Make recommendations to customers about additional repairs or services
Provide marketing collateral to customer
Collect service payments from customers
Respond to service call backs as required by the customer
Report issues to manager as per company policy
Work weekends as needed to service customer's needs
Operate company vehicle in compliance with Vehicle Responsibility Agreement
Wash and clean vehicle and ensure proper maintenance and repairs
Maintain timesheets within company policy
Attend and complete training and meetings as required
Maintain equipment and tools in good working order
Perform other duties as required by management