GVP, Professional Services

H1 • New York, NY

6d • $230,000 - $250,000 • Hybrid

About The Position

At H1, we believe access to the best healthcare information is a basic human right. Our mission is to provide data that can optimally inform every doctor interaction globally. This promotes health equity and builds needed trust in healthcare systems. To accomplish this our teams harness the power of data and AI-technology to unlock groundbreaking medical insights and convert those insights into actions that result in optimal patient outcomes and accelerates an equitable and inclusive drug development lifecycle. Visit h1.co to learn more about us.
WHAT YOU’LL DO AT H1
As GVP, Professional Services, you’ll own the full post-sale delivery engine of our business. This is a strategic role partnering with the CEO — you'll sit in the room where product, GTM, and customer decisions get made, and you'll be expected to represent the voice of implementation reality with conviction. You'll build and scale a team spanning Forward Deployed Engineers, Solutions Insights, Implementation & Delivery, and a nascent Augmented Staffing practice.This role is for an operator who can architect and run a P&L, and a coach who builds exceptional teams. You'll inherit a foundation; your job is to operationalize it.
In this role, you will:

Requirements

• 8+ years in professional services, consulting, or customer success at B2B SaaS companies, with experience serving healthcare/pharma/life sciences clients
• 5+ years in a senior professional services leadership role owning a P&L with measurable revenue and margin targets
• Track record of scaling professional services organizations from early-stage through growth ($50M–$200M ARR range preferred)
• Experience with complex technical implementations; familiarity with forward-deployed or embedded engineering models is a strong plus
• Exposure to augmented staffing, managed services, or outcome-based delivery models preferred
• Operates as a peer to founders and C-suite; comfortable holding a strong position with data and exiting the debate aligned
• Builds trust through transparency — surfaces problems early, doesn't manage up with spin
• Grows talent deliberately; known for developing leaders, not just deploying individual contributors
• Balances commercial instincts with genuine customer empathy
• Willingness to travel to customer sites, HQ, and team offsites (~25–30%)
• Based in or able to reliably commute to New York, NY for key leadership rhythms
• Experience at a company that has navigated a similar ARR growth stage is strongly preferred

Responsibilities

• Lead and develop a multi-functional Professional Services organization including Forward Deployed Engineers, Solutions Insights analysts, and Implementation/Delivery managers
• Guide requirements definition for Augmented Staffing engagements, partnering with the internal recruiting team on execution
• Set team structure, hiring plans, and career paths as the business scales
• Own the professional services revenue number — bookings, backlog, and recognized revenue across all delivery lines
• Drive professional services gross margin targets; make tradeoffs between capacity, utilization, and pricing with discipline
• Partner with Sales on Professional Services scoping, pricing, and SOW structures at deal stage — not after the signature
• Define and enforce implementation methodology and time-to-value standards across all customer segment
• Establish scalable onboarding and delivery playbooks that reduce dependency on heroics
• Serve as executive sponsor for strategic accounts and escalation owner when delivery goes sideways
• Act as a direct counsel to the CEO on customer health, product-market fit signals from the field, and services strategy
• Bring informed, independent perspective into leadership team discussions — push back where the data or field experience warrants it, commit fully once a decision is made
• Influence product roadmap based on patterns observed across implementations; bridge the gap between what we sell and what customers need to succeed
• Shape and evolve the augmented staffing model: define engagement types, client-facing packaging, and quality standards
• Define resource profiles and requirements in partnership with recruiting; maintain accountability for client satisfaction on placed resources

Benefits

• Full suite of health insurance options, in addition to generous paid time off
• Pre-planned company-wide wellness holidays
• Retirement options
• Health & charitable donation stipends
• Impactful Business Resource Groups
• Flexible work hours & the opportunity to work from anywhere
• The opportunity to work with leading biotech and life sciences companies in an innovative industry with a mission to improve healthcare around the globe

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed