Hardware Engineering Technical Failure Analysis Case Lead

Cisco•Milpitas, CA

About The Position

In this highly visible role as Technical Leader, Hardware System and Board Failure Analysis, you will lead failure analysis effort on switches and routers. You will be responsible for performing in-depth root cause analysis, and determination of contributing factors and corrective actions for improvement of field product quality. You will perform fault reproduction, troubleshooting, system characterization, and root cause analysis of product issues, while ensuring efficient bug tracking and resolution. You will prepare comprehensive technical reports for customers and Cisco leadership detailing findings from product failure investigations. You have a passion for technical failure investigations, hardware root cause analysis and quality engineering. You possess an in-depth knowledge of networking products and high speed serdes interfaces. You are an excellent communicator and can present information to groups.

Requirements

Bachelor’s degree in electrical engineering or computer engineering or related degree
8+ years of experience in hardware board circuit and system design, troubleshooting, and failure analysis
Experience with design for high-speed signals/serial transmission technologies
Experience with electrical diagnostics and measurement equipment - oscilloscopes, digital multimeter, Logic Analyzers, Network Traffic generators (Ixia, Spirent), etc.
passion for technical failure investigations, hardware root cause analysis and quality engineering
in-depth knowledge of networking products and high speed serdes interfaces
excellent communicator and can present information to groups

Nice To Haves

Experience with CPUs/embedded CPUs, FPGAs/PLDs and good understanding of control interfaces such as PCIe, MDIO, SPI, I2C
Experience with MS Excel and data collection
Familiarity with Python, PERL or similar scripting and execution languages
Prior experience leading complex projects

Responsibilities

lead failure analysis effort on switches and routers
performing in-depth root cause analysis
determination of contributing factors and corrective actions for improvement of field product quality
perform fault reproduction, troubleshooting, system characterization, and root cause analysis of product issues
ensuring efficient bug tracking and resolution
prepare comprehensive technical reports for customers and Cisco leadership detailing findings from product failure investigations

Benefits

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.