HBM Technical Customer Manager

Micron • San Jose, CA

1d

About The Position

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Technical Customer Manager in the AI Solutions Group, you will be responsible for promoting and technically enabling Micron's High Bandwidth Memory (HBM) products with key customers. We’re an energetic team in the AI Solutions Group, driving the next generation of memory technologies that power cutting‑edge AI systems. We collaborate across engineering, product, and customer organizations to move the industry forward and keep Micron at the forefront of AI memory innovation. In this role, you’ll be the technical guide and trusted partner for customers adopting Micron’s High Bandwidth Memory (HBM) products. You’ll help customers navigate system requirements, development timelines, and validation needs while ensuring our internal teams are aligned for smooth execution. Your work will directly influence product strategy and help secure high‑volume business wins in a rapidly growing market.

Requirements

• 8+ years of experience in semiconductor manufacturing
• Master’s degree in engineering
• 2+ years of product management or product planning experience
• Experience communicating technical concepts to customers
• Experience collaborating across semiconductor design, manufacturing, and packaging teams

Nice To Haves

• Experience in DRAM design, manufacturing, or advanced packaging
• Experience with AI hardware systems or HBM product/business development
• Experience developing or optimizing business cases for semiconductor products
• Ability to travel domestically and internationally

Responsibilities

• Lead technical engagement for multiple customer accounts and host recurring alignment meetings
• Represent HBM product management in internal and customer-facing forums, including executive-level updates
• Translate customer requirements for cross-functional teams to drive successful validation and production ramps
• Shape roadmaps to support fast-evolving AI system needs
• Build and maintain SOPs and technical materials to support customer enablement and product launches

Benefits

• Micron benefits are designed to help you stay well, provide peace of mind and help you prepare for the future.
• We offer a choice of medical, dental and vision plans in all locations enabling team members to select the plans that best meet their family healthcare needs and budget.
• Micron also provides benefit programs that help protect your income if you are unable to work due to illness or injury, and paid family leave.
• Additionally, Micron benefits include a robust paid time-off program and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees