HCM (Human Capital Management) Support Specialist

Mercantile Bank•Wyoming, MI

1d•Hybrid

About The Position

As an HCM Support Specialist you would provide a high level of quality customer service and serve as a subject matter expert and relationship manager to the account for a base of Human Capital Management services clients. Accurately and timely support a schedule of client payrolls within established timelines. Respond to and resolve client inquiries for the Human Capital Management system, payroll calculations, processing, and system support.

Requirements

High School Diploma or GED.
3-5 years business or customer service experience, with at least 2 years of experience using payroll systems preferred.
Ability to analyze problems through effective customer interaction and communication.
Organizational skills including the ability to multi-task while remaining accurate, set priorities, and follow up in a timely manner.
Ability to collaborate and work in a team environment as well as work independently and make sound decisions
Proficiency in Microsoft Word, Excel, and Outlook.
High attention to detail, naturally curious, and solutions focused.
Ability to deal sensitively with confidential material.

Nice To Haves

Working knowledge of HR processes, systems and procedures preferred, but not required.
FPC/CPP preferred
PHR/SPHR preferred
Multi state payroll or equivalent in areas of Payroll, Human Resources, Benefits Administration, Accounting, Financial Institution, Application Support or other relevant work experience preferred.

Responsibilities

Serve as a subject matter expert in handling routine client requests for Human Capital Management and related payroll questions and products.
Resolve routine customer concerns and perform customer service and support activities including contacting and assisting clients in the process of obtaining all information needed for accurate and timely payroll processing.
Understand automated time and attendance, benefits, human resource knowledge in subject matter and technology.
Maintain client specific procedures for accurate and timely processing of payroll and ensure that only authorized individuals and information is obtained for changes requested.
Verification of accuracy and completeness including maintenance changes of employee records, computing wage and overtime payments, calculating and recording payroll deductions, calculating tax expense and withholding, preparation of payroll reports, advices, pay cards and live checks. Reconciliation of reports and interfaces to retirement plan providers, general ledger systems, and third-party payments such as child support orders, levies, garnishments, etc.
Document and update procedures, preparing special reports and basic client database changes.
Provide consultation and help answer questions supporting less-experienced specialists on the team.
Working knowledge of wage and hour laws, taxation, payroll, human resource and benefits, bank systems, Human Capital Management software and systems. Understand proper taxation of employer paid benefits, wage payments, deduction types, and federal/state/local taxation in multi-jurisdictions, garnishment calculations and compliance.
Works closely with other areas of the Bank to ensure accurate reporting.

Benefits

Multiple medical, dental, and vision plans to choose from
Flexible Spending Accounts (FSA)
Paid Time Off: 3 weeks paid vacation, sick time to care of yourself and your family, 10 paid holidays and a Giving Day to do work that you are passionate about in your community.
Company Paid Life Insurance of 3 times your annual salary.
Employee Assistance Program (EAP)
Adoption and IVF Assistance
Fitness Equipment Purchase Plan
401(k) match at 100% up to the first 5% of your contribution
Employee Stock Purchase Plan
529 College Savings Plans
Discounted bank services
Legal protection
Tuition Reimbursement
Exceptional training, and development opportunities tailored to your career interests and goals.