About The Position
Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. Our Team's Vision: Illumio’s Support and Services organization ensures our success in deployments, expansions, and in building trusted partnerships with our clients. Joining our team means solving problems that matter—securing over one million workloads globally and stopping cyberattacks and ransomware from spreading into cyber disasters. Illumio is trusted with securing the most sensitive infrastructure in our client’s environments. We are in a unique position from other security companies in that we don’t have 10s or 100s of products to support. When you engage with a client, you will build strong relationships based on expertise from a knowledgeable team that supports you with a precise and proven product portfolio. That, combined with being a Zero Trust Leader, creates a customer-base that is incredibly loyal and seeking a true partnership. We do everything we can to make our clients successful. Your Impact: You will lead our growing Technical Account Management team, a group of professionals focused on accelerating customer value.
Requirements
- A customer-focused approach to leadership.
- Win-win problem solving and consensus-building approach within cross-functional teams
- Proactive identification and communication of critical decision points, issues, and resolution
- Experience identifying, hiring, and developing top talent
- Autonomy in decision making
- 10+ years of customer relationship experience
- 6+ years of professional management experience
- Clear and compelling communication
- Ability to execute a team growth strategy as the business requires
- Escalation mitigation experience
- Expertise in documenting customer successes
Responsibilities
- Collaborate with cross-functional teams such as Training, Support, Engineering, Professional Services, and Product to assemble the appropriate resources for each account.
- Develop product knowledge to advise customers on technical and industry best practices.
- Track TAM portfolio assignments, progress, and results on an ongoing basis.
- Inspect customer adoption issues and increase adoption health where required to ensure that customers rapidly adopt Illumio's solutions and expand on our platform.
- Establish “trusted advisor” relationships with the management and technical teams on the customer side while working with our account team to extend Illumio’s footprint.
- Lead and support meetings with internal and external stakeholders on major accounts.
- Identify areas of risk, ensure all stakeholders are aware, and drive mitigation plans.
- Generate a monthly summary of accounts’ statuses, producing improvement plans to drive adoption wherever necessary.
- Travel to customer sites and company headquarters may be required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
