Essential Duties and Responsibilities 1. During assigned shifts, oversee the daily operations of aquatic programming for the Schweitzer Wellbeing Center. 2. Regularly perform lifeguard duties. 3. While on shift, lead aquatics team in efficient workflow, ensuring the safety of patrons. Set the standard for professional lifeguarding, both on and off stand, and during patron/staff interactions. 4. Provide high quality customer service to patrons including responding to membership inquiries and needs, and effectively managing customer complaints. 5. Maintain records and reports concerning aquatic program memberships, payment collection, and safety. 6. Support aquatics leadership to facilitate regular training for aquatics staff. 7. Provide mentorship and supervision to aquatics staff to build lifeguarding and swim instruction skill competency. 8. Assist with pool operations and facility maintenance as needed. 9. Follow and enforce safety standards, policies and procedures. 10. Teach swimming safety and skills to patrons; structuring classes to support the customers’ growth in aquatic competency. This includes planning and preparing for classes and record keeping. 11. Understand. Create. Simplify. 12. Other duties as assigned.
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