Head of AI Enablement

iHerb

2d•$220,000 - $285,000

About The Position

AI is becoming foundational to how iHerb operates globally — from personalization and customer experience to supply chain optimization and fulfillment automation. We are creating the Head of AI Enablement to ensure AI becomes a sustained, measurable capability across the enterprise — not isolated pilots or one-off tools, but deeply integrated systems that improve how we serve customers in 180+ countries. This is not a research role. It is a delivery role. Job Summary: Strategy & Vision Define and own iHerb's AI enablement roadmap, aligned with company OKRs and long-term growth strategy. Partner with the CTO and senior leadership to embed AI into iHerb's operating model, from supply chain and logistics to personalization and customer service. Evaluate and recommend AI tools, platforms, and vendor partnerships across the organization. Stay ahead of the AI landscape — identifying emerging technologies, risks, and opportunities relevant to global e-commerce and health & wellness. Enablement & Adoption Build and lead an AI Enablement function that equips teams across iHerb to effectively use AI in their daily workflows. Design and roll out AI literacy programs, training curricula, and internal communities of practice for both technical and non-technical staff. Establish a Center of Excellence (CoE) for AI, creating standards, best practices, governance frameworks, and playbooks for responsible AI deployment. Champion the adoption of AI tools — including generative AI, predictive analytics, and automation — across Marketing, Merchandising, Customer Service, Finance, and Operations. Execution & Delivery Identify and prioritize high-value AI use cases with measurable ROI across business units. Partner with engineering and data science teams to move AI initiatives from proof-of-concept to production at scale. Define and track KPIs to measure AI adoption, productivity gains, and business impact across the organization. Manage a portfolio of AI enablement projects, balancing speed with quality and governance. Governance & Responsible AI Develop and enforce policies around responsible AI use, including data privacy, bias mitigation, and regulatory compliance aligned with GDPR and global standards. Ensure AI systems across iHerb are explainable, auditable, and aligned with iHerb's values. The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Requirements

Proven track record of driving AI or digital transformation at scale.
Strong understanding of LLMs, generative AI, recommendation systems, NLP, and predictive analytics.
Experience influencing cross-functional stakeholders and executive leadership.
Ability to translate complex AI concepts into clear business impact.
High degree of accuracy and attention to detail
Excellent organization skills and ability to multi-task
Generally requires a minimum of 10+ years experience in technology, data, or product leadership roles and 3-5+ years leading AI/ML strategy, deployment, or enterprise enablement initiatives.

Nice To Haves

Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred

Responsibilities

Define and own iHerb's AI enablement roadmap, aligned with company OKRs and long-term growth strategy.
Partner with the CTO and senior leadership to embed AI into iHerb's operating model, from supply chain and logistics to personalization and customer service.
Evaluate and recommend AI tools, platforms, and vendor partnerships across the organization.
Stay ahead of the AI landscape — identifying emerging technologies, risks, and opportunities relevant to global e-commerce and health & wellness.
Build and lead an AI Enablement function that equips teams across iHerb to effectively use AI in their daily workflows.
Design and roll out AI literacy programs, training curricula, and internal communities of practice for both technical and non-technical staff.
Establish a Center of Excellence (CoE) for AI, creating standards, best practices, governance frameworks, and playbooks for responsible AI deployment.
Champion the adoption of AI tools — including generative AI, predictive analytics, and automation — across Marketing, Merchandising, Customer Service, Finance, and Operations.
Identify and prioritize high-value AI use cases with measurable ROI across business units.
Partner with engineering and data science teams to move AI initiatives from proof-of-concept to production at scale.
Define and track KPIs to measure AI adoption, productivity gains, and business impact across the organization.
Manage a portfolio of AI enablement projects, balancing speed with quality and governance.
Develop and enforce policies around responsible AI use, including data privacy, bias mitigation, and regulatory compliance aligned with GDPR and global standards.
Ensure AI systems across iHerb are explainable, auditable, and aligned with iHerb's values.

Benefits

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan.
Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies.
Employees will enjoy paid holidays throughout the calendar year.
Eligibility requirements for these benefits will be controlled by applicable plan documents.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume