Head of ATM Strategy

First Horizon Bank•Miami, FL

18h•Onsite

About The Position

Lead the bank’s remote self-serve and branch cash automation strategy to continuously evolve cash automation hardware and software as a strategic channel of customer and associate convenience. This role owns the end-to-end strategy, standards, contracts and financial performance of all cash access technologies, including ATMs, ITMs, and Teller Cash Recyclers (TCRs) across First Horizon’s footprint. The strategy lead will operate as a core component of the Consumer Distribution team owning long-term planning, hardware and software standards, vendor strategy and ROI of cash automation investments in support of distribution convenience strategy and digital migration goals. Operating independently from day-to-day execution, this role sets direction and approves strategy while partnering with ATM Operations, Product, and Technology, Consumer Strategy, Design & Function, Market Planners, and Program Implementation to translate network strategy into approved initiatives. You build and maintain a database that tracks the self-service network performance over time. This data will be analyze to continually increase ROI, utilization, and client convenience by optimizing access points, formats, and configurations. You are accountable for the strategy and performance of the self‑serve network across the footprint. Operates as the specialized owner of self-serve and TCRs within Consumer Distribution. Consolidate inputs from Market Planners and Design & Function into a single plan for self-serve actions; coordinate delivery with Program Implementation to meet schedule and budget while maintaining governance, documentation, required approvals, and regulatory notifications. Track post‑implementation performance versus expected outcomes and provide structured feedback to Strategy so the roadmap gets smarter over time.

Requirements

Bachelor’s degree in Business or related field; 8+ years in network planning strategy, ATM strategy, other strategic planning role preferred.
Demonstrated experience owning or influencing capital investment decisions with clear ROI accountability.
Familiarity with ATM, ITM and branch cash automation ecosystems including hardware platforms, software and vendor management.
Familiarity with GIS technologies and mapping software with strong analytical and spatial thinking skills.
Ability to operate independently, influence across functions, and present complex recommendations to executive audiences.
Strong financial acumen, including cost-to-serve analysis, capital planning and business case development.
Effective communicator and presenter; prepared for follow‑up questions.
Able to multi‑task, gather data from multiple sources, prioritize, and manage data.

Responsibilities

Define and maintain the multi-year roadmap for remote self-serve and TCR deployment, upgrades, redeployments consolidations and retirements.
Establish and maintain standards for cash automation hardware, software capabilities, security, accessibility and future-ready functionality in partnership with Technology and Operations.
Serve as strategic owner of vendor relationships and contracts for cash automation equipment and services, including performance expectations and cost management.
Build and maintain a data foundation that tracks utilization, uptime, costs, staffing impact and financial outcomes; analyze performance versus expectations and adjust strategy accordingly.
Partner with ATM Operations, Technology, Product, WFM, Design and Market Planners to translate approved strategy into funded, governed and executed actions.