Head of Clinical Excellence

Everest Recovery Centers LLC•Providence, RI

About The Position

Everest Recovery Centers is run by seasoned veterans in the substance use disorder treatment field. Our mission is: To improve lives and strengthen communities, one connection at a time. We help people rebuild their self-esteem and reestablish their roles as productive family members through our outpatient services, which include medication-assisted treatment; diagnostic assessment, recurrence prevention and support groups, addiction education, counseling, and more. We are currently seeking a fulltime Head of Clinical Excellence. This is a new role that provides clinical leadership across all Everest clinics, ensuring regulatory compliance, accreditation readiness, high-quality care delivery, and consistent clinical standards while driving performance outcomes and resolving patient-rights issues. This position reports to the CEO and works collaboratively with a small home office staff.

Requirements

Bachelor’s degree or higher in behavioral health, counseling, social work, clinical psychology, or related field.
2 years clinical leadership experience in behavioral health, OTPS, or SUD treatment settings.
High emotional intelligence, particularly when navigating clinic wide changes or improvement initiatives.
Minimum of 1 year experience mentoring clinical leaders, ensuring clinical competency, consistency, and ongoing professional development.
Proven ability to foster improvements in Clinical Operations, with an understanding of how it impacts overall Clinic performance.
Expertise in developing, evaluating, and implementing clinical policies and procedures
Applied knowledge of State & Federal regulations and how to translate them into practical clinical workflows.
Demonstrated experience leading accreditation surveys and maintaining “survey-ready” status.
Experience designing and delivering staff training
Experience with clinical auditing, chart reviews, and error reduction strategies.
Understanding of confidentiality regulations, including 42 CFR Part 2 & HIPAA
Experience advising on the handling of PHI requests, subpoenas, and court orders.
Experience optimizing EHR workflows
Ability to handle multiple and varied priorities with calm and focus
Ability to adapt in a growing environment or under changing circumstances
Ability to occasionally overnight travel to locations in ME, MA and RI.
Must reside in ME, MA or RI or be willing to relocate there.

Nice To Haves

Independent licensure (LCSW, LCPC, LMHC, LICSW, etc.) strongly preferred.

Responsibilities

Ensure that Everest Clinical Policies and Procedures adhere to State/Federal regulations and CARF Standards .
Develop and maintain clinical policies/trainings and oversee the development of other required trainings under State/Fed regs and CARF
Advise/educate the Home Office Leadership team on recommended clinical best practices and new service delivery suggestions for adoption.
Reporting responsibilities during Home office management meetings/governance meeting
When new services are created in EHR, advise on process structure, setup and workflow.
Mentor clinical leaders and ensure consistent competency across all clinics.
Ensure all clinical practices adhere to State/Federal regulations, CARF Clinical Standards and Everest policies/procedures.
Act as the clinical lead for accreditation readiness and surveys.
Conduct site clinical audits (including quarterly Corporate Compliance audits) to validate adherence to prescribed policies, clinic-level auditing procedures and standards of care.
Implement corrective action plans for trends identified in audits.
Track and trend documentation errors.
Oversee the structure, cadence, and quality of individual and group clinical supervision.
Ensure supervision is compliant and reflective of clinical needs.
Serve as the Patient Advocate
Oversee investigation and resolution of clinical related- patient grievances, ensuring compliance with rights based- care.
Track grievance trends and recommend preventive training or policy changes.
Protect confidentiality and ensure alignment with patient care- standards.
Advise on PHI Requests, subpoenas, court orders.
Serve as member of CC team and assist in investigations.
Responsible for clinical performance measures tied to Program Effectiveness:
Track, analyze and implement improvement plans for take homes, patient satisfaction, and patient outcomes.
Oversee direct service completion rates, quantitative services, and clinical vital signs.
Collaborate with Directors and Home Office on performance improvement initiatives affecting census, throughput, and clinical engagement.
Provide clinical insights for intake, retention, and patient engagement strategies.
Oversee additional clinical service delivery models such as Health Homes for compliance and service completion