Head of Communications

Flex•San Francisco, CA

20h•$200,000 - $250,000•Hybrid

About The Position

Flex is entering a pivotal stage of growth where how we tell our story matters as much as the product we build. As the Head of Communications, you will lead the strategy and execution behind Flex’s external narrative, ensuring our mission, product, and impact are clearly understood across media, partners, and the broader fintech ecosystem. You will oversee our PR agency relationship, drive proactive media engagement, and guide the company through high-stakes communications moments with confidence and clarity. This role requires both strategic thinking and hands-on execution, working closely with executive leadership to shape messaging, prepare spokespeople, and ensure Flex is represented thoughtfully in the public conversation. The ideal candidate thrives in fast-moving environments and is comfortable navigating complex narratives in regulated industries. This role reports to the Chief Marketing Officer and will play a key role in protecting and strengthening Flex’s reputation as we scale. This is a hybrid position with on-site expectations of 2-3 days per week in our New York, San Francisco, or Salt Lake City headquarters. For candidates outside of the NY/NJ/SF/SLC area, you may be eligible for our relocation assistance program.

Requirements

10+ years of communications experience, with significant time in fintech, financial services, or another highly regulated consumer industry
Proven track record managing PR agencies and holding them accountable for strategic outcomes
Experience navigating high-stakes or adversarial media environments - not just securing coverage in friendly outlets
A confident and credible spokesperson who is comfortable speaking on the record, on camera, and representing the company publicly
Ability to translate complex financial products and concepts into clear, human narratives without oversimplifying
Thrives in fast-moving environments and is comfortable operating both strategically and hands-on when needed

Responsibilities

Develop and maintain Flex’s core narrative and messaging framework, ensuring consistency across media, partners, and public-facing communications
Own and manage the relationship with our PR agency, setting strategy, briefing priorities, and holding them accountable for measurable outcomes
Lead proactive media engagement including press outreach, executive profiles, thought leadership placements, and product or company announcements
Serve as a key partner to executive leadership by preparing talking points, media training, and interview preparation for external engagements
Act as the company’s communications lead during sensitive or high-stakes situations, crafting responses and representing Flex with clarity and composure
Monitor media coverage and industry narratives related to fintech and consumer finance, identifying opportunities to proactively shape the conversation
Build and scale the communications function over time as Flex continues to grow