Head of Delivery Management

Guardian Life Insurance•New York, NY

6d•Hybrid

About The Position

The Head of Delivery Management owns end-to-end operational delivery excellence across the in-house creative agency. This leader translates demand into executable plans, ensuring work is properly scoped, prioritized and delivered predictably while balancing speed, quality and cost. Partnering across Account, Creative, Operations, and Marketing stakeholders, this role shapes how creative work moves through the agency by establishing disciplined delivery frameworks and best practices, strong forecasting practices and clear portfolio visibility. The focus is not simply on managing timelines, but on building a scalable delivery discipline that drives confidence and performance at scale. What You’ll Do Define and Evolve the Delivery Framework Design and implement scalable delivery models aligned to different work types and complexity tiers across all channels Establish structured communication cadences, dashboard and reporting standards, and project health tracking mechanisms Introduce structured estimation and forecasting practices across timelines, scope and resource needs Define clear success metrics for delivery performance Build High Performing Project Ownership Lead and develop the Project Management team Set clear expectations for end to end project leadership beyond schedule management Strengthen proactive planning, stakeholder coordination, driving project ownership, and solution oriented problem solving Align demand with capacity in partnership with Account, Creative, Operations and Marketing Drive adoption of consistent intake, documentation and readiness standards Risk Management Implement proactive risk identification and mitigation practices Serve as the first point of escalation for complex or high visibility initiatives Facilitate prioritization discussions when work exceeds available resources Serve as the first point of escalation for complex or high visibility initiatives You Are: 10+ years of experience in internal or external creative agency project management A structured, systems-oriented leader who brings clarity to complex, high volume creative environments Comfortable introducing scalable planning and forecasting disciplines where they do not yet fully exist. Skilled at facilitating tradeoffs and navigating competing priorities Calm, credible and confident in executive conversations Collaborative and low ego, able to partner effectively across functions What Succes Looks Like Structured management system inclusive of scoping, reporting, project health trackers, and meeting cadences that reduce late stage escalations A high performing creative project management team that confidently leads workstreams, anticipates risks, offers solutions and drives momentum across cross functional stakeholders Seamless integration of contractors Location This role is hybrid out of our Hudson Yards NYC location Salary Range: $132,420.00 - $217,545.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site. Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday. Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com. Visa Sponsorship: Guardian Life is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.

Requirements

10+ years of experience in internal or external creative agency project management
A structured, systems-oriented leader who brings clarity to complex, high volume creative environments
Comfortable introducing scalable planning and forecasting disciplines where they do not yet fully exist.
Skilled at facilitating tradeoffs and navigating competing priorities
Calm, credible and confident in executive conversations
Collaborative and low ego, able to partner effectively across functions

Responsibilities

Define and Evolve the Delivery Framework
Design and implement scalable delivery models aligned to different work types and complexity tiers across all channels
Establish structured communication cadences, dashboard and reporting standards, and project health tracking mechanisms
Introduce structured estimation and forecasting practices across timelines, scope and resource needs
Define clear success metrics for delivery performance
Build High Performing Project Ownership
Lead and develop the Project Management team
Set clear expectations for end to end project leadership beyond schedule management
Strengthen proactive planning, stakeholder coordination, driving project ownership, and solution oriented problem solving
Align demand with capacity in partnership with Account, Creative, Operations and Marketing
Drive adoption of consistent intake, documentation and readiness standards
Risk Management
Implement proactive risk identification and mitigation practices
Serve as the first point of escalation for complex or high visibility initiatives
Facilitate prioritization discussions when work exceeds available resources
Serve as the first point of escalation for complex or high visibility initiatives