Head of Loan Management (Lending) Platform
About The Position
Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence. As we evolve as a company we are looking for an experienced leader of the loan account management systems to elevate our loan account management functionality. You will be responsible for high-scale operation system that processes more than one million active loans a day, and growing. Reporting to the Head of the Core Company you will hold a key leadership role managing the backoffice processes for Sunbit core business area. You will be responsible for defining the core capabilities of our loan account management system, ensuring it is compliant and ready to support our future products and servicing needs. Along with owning these definitions you will lead us through a modernization of our loan account management system. You will work directly with multiple members of our leadership team given the importance of this role.
Requirements
- Demonstrated excellence in managing loan account systems, with a proven track record of changing our system capabilities
- Deep experience with loan account management components and how they integrate
- Strong regulatory fluency understanding TILA
- Experience modernizing/replatforming an existing loan account management system a plus
Nice To Haves
- Experience with implementing a modern account core
Responsibilities
- Defining the system logic, working with the product and engineering teams to implement
- Leading the modernization of our loan account management system, ensuring it is ready for future product capabilities
- Support the end-to-end lifecycle for new loan products, ensuring product definitions (interest rates, grace periods, fees) are accurate in the system.
- Loan lifecycle definitions and management
- Providing loan account management capabilities to support all of Sunbit servicing needs
- Serve as the subject matter expert driving research, evaluation, and development of new technologies and capabilities
- Experience writing not just business procedural documents but also technical briefs for product and engineering
Benefits
- Join one of LA’s fastest growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024)
- Mission driven + empowered + collaborative
- Competitive pay and stock options
- Unlimited PTO
- Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Parental Leave
- Newly added HSA and Pet Insurance
- 401K Plan with Matching
- Cell Phone Stipend
- Casual Dress
- Team based strategic planning + Team owned deliverables
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
