Head Of Operations

Tellos, inc

About The Position

Tellos is rebuilding how autism care is delivered. We help BCBAs run independent, high-quality practices — without getting buried in operations. Families get care faster. Providers earn more and burn out less. We are growing fast. Demand is real. Operations is now the constraint. This role exists to remove that constraint. Your job is simple to describe and hard to execute: Make it easy for families to start therapy. Make it easy for providers to deliver therapy. Make it easy for Tellos to scale without breaking. You will own the operating system of the company — from first referral to first therapy hour — and turn a complex, human-heavy service into something fast, reliable, and repeatable.

Requirements

Have scaled complex service or marketplace operations
Are highly analytical but deeply execution-oriented
Can create clarity in ambiguous, fast-moving environments
Care about operational quality, not just strategy decks
Hold people accountable while building trust

Nice To Haves

Healthcare or ABA experience helps.
Operational judgment matters more.

Responsibilities

End-to-end service operations
Design workflows for credentialing, authorizations, and RCM that can scale across states.
Create visibility into where revenue is created, delayed, or lost operationally.
Build systems, not heroics
Turn tribal knowledge into clear processes.
Replace chat-driven execution with structured operating rhythms.
Build SOPs that new hires can run without constant supervision.
Own the operational scorecard
Define and drive the metrics that actually determine company health: Time-to-treatment, Provider utilization, Funnel conversion and drop-off, Authorization velocity, Cancellation and denial patterns
Drive cross-functional execution
Make intake-to-treatment timelines predictable
Reduce churn caused by operational friction
Partner with Product to automate manual workflows
Design operating models that support expansion from a handful of states to nationwide scale
Shape product through operational reality
Identify where software can replace coordination work, reduce rework, and improve data integrity.
Build and lead the operations team
Lead intake, support, recruiting coordination, and operational program management.
Set the cadence, raise the bar, and develop future operators.