Head of People Services
About The Position
As we continue our journey of growth, we’re building out our global People Services function to improve efficiency, align processes, and enhance the employee experience across diverse regions. In a complex, matrixed environment where countries often operate locally, we’re seeking a Head of People Services to centralize key HR services, standardize practices, and foster a cohesive, employee-focused service model. In this role, you will apply your leadership skills to support our People Services Director build and develop our People Services team, ensuring a high quality, swift and seamless service. You will utilise your expertise to design and implement workflows and automation, optimizing and streamlining Nuvei end-to-end HR processes with a focus on end-user experience, simplification and standardization. Working alongside our People Operations team, you will use an insights-based approach to drive and contribute to global continuous improvement, supporting programs focused on how we attract, enable, support and retain our talent globally.
Requirements
- 5+ years of HR Operations/People Services experience, with a focus on global or multi-region HR management in a high-growth or matrixed organization.
- Ability to translate HR operational requirements into system workflows, user stories and automation opportunities.
- Experience with ServiceNow including case management, knowledge management and employee lifecycle processes.
- Track record of improving HR service efficiency through digital tools, workflow optimisation and automation.
- Proficiency with HRIS and other HR technology platforms (e.g., HiBob, Workday).
- Project management skills, with an ability to prioritize and manage multiple initiatives simultaneously.
- Excellent communication and interpersonal skills with the ability to influence across levels and functions in a matrixed environment.
- Comfortable working in a fast-paced, dynamic environment with a hands-on approach.
Nice To Haves
- Bachelor’s degree in Information Technology, Human Resources Management, Business Administration, or a related field.
Responsibilities
- Support the development and implementation of a People Services strategy that ensures efficient, scalable, and consistent service delivery across all regions, while addressing unique local needs and practices
- Champion the use of digital, automation and AI capabilities within ServiceNow to modernize service delivery, improving process efficiency, insight generation and the overall employee experience
- Partner with ServiceNow developers, product owners and technology teams to design, implement and continuously improve People Services workflows within the ServiceNow platform
- Translate People Services operational requirements into scalable digital workflows, ensuring processes are efficient, user-centric and aligned with global People Ops policies
- Use data and service insights to identify opportunities to automate, streamline and standardise People Services processes through ServiceNow capabilities.
- Partner with HRIS team to leverage technology as part of process improvement and efficiency
- Engage regional stakeholders to drive process consistency globally and coordinate efforts towards global process improvement
- Ensure relevant process maps and associated documentation, including knowledge bases and content for employees, managers and wider People Ops stakeholders is built and maintained
- Serve as a point of escalation and support for team members to solve any complex challenges in relation to specific processes
- Nurture an attitude of continuous improvement amongst the team
- Support with ad-hoc projects, where required
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What This Job Offers
Job Type
Full-time
Career Level
Director
