Head of Retail Stores & Operations

CSC Generation • Cottonwood Heights, UT

3d

About The Position

At Backcountry, our mission is to connect people to their passions. Our four online stores—Backcountry, Competitive Cyclist, MotoSport and, SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.

The Head of Retail Stores & Operations leads Backcountry's retail organization, holding full accountability for store performance, culture, talent, and P&L across all locations. This leader serves as the primary liaison between stores and all corporate functions — championing field needs, driving HQ alignment, and ensuring store teams are equipped to execute at the highest level. They set ambitious goals, drive accountability at every level, and build a high-performing, customer-centric organization that delivers consistent sales growth, profitability, and community connection.

Requirements

• 5+ years of multi-unit retail leadership with direct ownership across budgeting, forecasting, and operational efficiency
• Proven track record of driving sales growth and profitability across a multi-unit retail portfolio.
• Demonstrated ability to lead, develop, and hold remote teams accountable
• Clear, concise communicator across all levels of the business
• Proficient in Microsoft 365 (Word, Excel, SharePoint, Forms) and POS systems; Google Suite a plus
• Ability to build and maintain strong internal and external partnerships
• Must be based in Utah (Salt Lake City area)

Responsibilities

• Strategic Leadership
• Set the vision and standards for retail operations, challenging teams to innovate and execute with discipline
• Hold field leaders accountable to goals, timelines, and brand standards across all locations
• Partner cross-functionally with Merchandising, Pricing, Marketing, Finance, and HR to align store execution with company strategy
• Represent and promote Backcountry's brand and values in local communities, fostering authentic connections with outdoor enthusiasts, local organizations, and brand partners to deepen customer loyalty and regional presence.
• Financial Management
• Own retail P&L — budgeting, forecasting, payroll, inventory, and operational efficiency
• Drive top-line sales growth and bottom-line profitability with a data-informed approach
• Monitor and respond to financial performance across the portfolio with urgency and precision
• Performance & Customer Experience
• Define clear KPIs, equip teams with the right tools, and drive consistent achievement of goals.
• Champion a customer-obsessed culture that drives loyalty, conversion, and an exceptional in-store experience
• Ensure store execution aligns with broader customer service and sales growth initiatives
• Talent & Development
• Recruit, develop, and retain top talent with a focus on high performance and succession planning
• Build innovative training programs that empower managers to lead effective teams and elevate store performance
• Champion diversity and inclusion across hiring, development, and team culture
• Communication & Culture
• Foster open, transparent communication across all levels of the organization
• Encourage feedback loops that drive continuous improvement in operations and experience
• Model Backcountry's core values through visible, accessible leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed