Head of Revenue Operations

S&P Global • New York, NY

2d

About The Position

About the Role: Grade Level (for internal use): 15 Head of Revenue Operations Role Summary: The Head of Revenue Operations is a critical leadership role responsible for overseeing global business operations across new sales and renewals. This role leads teams that partner closely with Sales, Account Management, Legal, Order Management, and Fulfillment, as well as Product and Data Management, to ensure accurate, timely, and compliant execution of customer orders and contracts from opportunity through order validation and fulfillment. The ideal candidate brings a strong operational and systems mindset, deep expertise in commercial operations and Salesforce Order-to-Cash, and a proven ability to lead global teams in a fast-paced, high-pressure environment. This leader will also be forward-thinking in applying analytics, tooling, and AI to continuously improve process efficiency, throughput, quality, and scalability.

Requirements

• 10+ years of experience in Revenue Operations, Commercial Operations, Sales Operations, or Order-to-Cash–related roles
• 5+ years of people leadership experience managing global or distributed teams
• Deep expertise in Salesforce Order-to-Cash, including opportunity management, quoting, order processing, and downstream order management, fulfillment and invoicing
• Strong understanding of commercial deal mechanics, contract structures, and booking processes
• Proven experience managing high-volume deal processing teams, including capacity planning and SLA management
• Demonstrated ability to operate effectively in a fast-paced, high-pressure, deadline-driven environment
• Strong analytical skills with the ability to translate data into operational insights and action

Nice To Haves

• Experience supporting global enterprise sales organizations
• Exposure to complex pricing models, renewals, amendments, and multi-product deals
• Experience implementing or scaling automation, workflow tools, and AI-enabled solutions in revenue operations
• Familiarity with downstream systems (e.g., ERP, billing, fulfillment, revenue recognition)
• Lean, Six Sigma, or process improvement certification

Responsibilities

• Revenue Operations Leadership Lead and develop global teams responsible for processing new sales and renewal deals, ensuring accuracy, compliance, and on-time execution Serve as the operational backbone for commercial execution, partnering with Sales, Account Management, Legal, Order Management, Finance, and Fulfillment Responsible for the end-to-end deal execution from opportunity close through order validation and fulfillment readiness; owning and partnering with other teams on various stages of the deal lifecycle
• Commercial & Order-to-Cash Operations Ensure strong governance and execution across the full Order-to-Cash lifecycle, including: Opportunity review and deal structure Contract and order validation Booking, revenue readiness, and coordination with order management and fulfillment Act as a subject matter expert on Salesforce Order-to-Cash, partnering with the Product and Data teams to ensure systems are optimized to support scale and complexity, as well as accelerate automation Drive consistency and standardization of deal processes across regions and operating centers
• Team Management & Capacity Planning Manage and scale global processing teams across multiple operating centers supporting global sales and account management. Own workforce planning, capacity modeling, and throughput management to meet fluctuating deal volumes and peak periods Establish clear performance expectations, SLAs, and quality standards Coach, develop, and retain high-performing managers and individual contributors
• Process Optimization, Analytics & Automation Leverage data and analytics to identify bottlenecks, quality issues, and improvement opportunities across the deal lifecycle Define and track KPIs related to cycle time, accuracy, backlog, capacity utilization, and customer impact Partner Product, Data and Reporting teams to enhance tooling and workflows Drive the application of automation and AI (e.g., workflow automation, validation rules, predictive analytics, generative AI) to improve efficiency, scalability, and quality
• Cross-Functional Influence & Change Leadership Act as a trusted partner to Revenue, Legal and Finance leadership, balancing speed with rigor and risk management Lead change management efforts as processes, systems, and business models evolve Communicate clearly and effectively with executive stakeholders on performance, risks, and improvement plan

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed