Head of Technical Account Managers (Austin, TX - Remote)

VulnCheck • Austin, TX

4h • Remote

About The Position

As Head of Technical Account Management (TAM) at VulnCheck, you will lead and scale a team of Technical Account Managers responsible for driving customer adoption, technical success, and long-term value realization across our customer base.
This role is focused on team leadership, operational excellence, and outcomes. You will define and drive KPIs that measure TAM effectiveness, customer health, and value delivery—ensuring VulnCheck intelligence is successfully integrated, operationalized, and expanded across customer security programs.
You will work closely with Customer Success, Sales, Product, and Engineering leadership to align post-sales technical engagement with company goals, including retention, expansion, and customer maturity. This role supports customers across the Global customer base, spanning Enterprise, MSSP, and Cyber Vendor segments. This is a 100% remote role based in the United States, though we are primarily looking for candidates in Austin, TX.

Requirements

• 5+ years of experience in customer-facing technical roles within cybersecurity, with at least 1–2 years in a leadership or team lead capacity.
• Strong understanding of the cybersecurity product landscape, particularly Vulnerability Management and Threat Intelligence.
• Demonstrated experience leading or mentoring customer-facing technical teams.
• Proven ability to define, track, and operationalize KPIs and performance metrics for technical success teams.
• Solid working knowledge of SOC operations, incident response, and vulnerability management workflows.
• Hands-on familiarity with REST APIs, JSON-based data models, and scripting (Python preferred).
• Experience supporting or overseeing integrations with SIEM, SOAR, TIP, data platforms, or similar security tooling.

Nice To Haves

• Familiarity with Go is a plus.

Responsibilities

• Lead, mentor, and scale a team of Technical Account Managers, setting clear goals and development plans.
• Build onboarding, enablement, and training programs to ensure consistent, high-quality TAM delivery.
• Define and track key success metrics including time-to-value, adoption, integration depth, customer health, and retention impact.
• Develop scalable engagement models, playbooks, and best practices to standardize post-sales technical support.
• Serve as an escalation point for complex technical or strategic customer issues and oversee key customer relationships.
• Partner with Account teams to support renewals and expansions by ensuring customers achieve measurable value.
• Act as the voice of the customer internally, sharing insights with Product and Engineering to inform roadmap priorities.
• Collaborate with Sales, Customer Success, and Marketing to drive a seamless and successful customer lifecycle.

Benefits

• Competitive salary with employee equity program
• Health, dental, and vision coverage
• Unlimited PTO + All federal holidays observed
• 401(k) program - 100% match on the first 3%, then 50% of the next 3-5% of compensation
• Short and long-term disability coverage
• Remote friendly environment with flexibility
• Expense reimbursement for home internet and phone
• Ongoing professional development, coaching, and learning resources
• Opportunities for career advancement within a fast-growing team

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed