Head of Training & Development

RMS Energy • Winter Park, FL

1d

About The Position

We are looking for a Head of Training & Development who will partner closely with Field Services Operations, Engineering, Safety, Quality, and HR to translate real-world technical requirements into structured programs. They lead a small but high-performing team, including a Training Coordinator, Training Specialist, and Instructional Designer who support scheduling, logistics, learner support, and content production. What You’ll Do: Lead and coach a Training Coordinator, Training Specialist, and Instructional Designer ensuring they execute logistics, documentation, content production, and learner support. Serve as the technical leader who translates engineering, operations, and safety requirements into clear curriculum, labs, and competencies. Partner across all divisions with Engineering, FS Operations, Safety, Quality, and HR to build an integrated, enterprise-wide training system. Provide direction on technical standards, instructional expectations, and program quality while developing the team’s capability to support execution. Manage daily operations of the Orlando training center, ensuring lab environments, hands-on equipment, simulators, and tools are safe, ready, and fully functional. Oversee calibration, testing, setup, and maintenance of equipment working directly with technical SMEs to validate accuracy. Develop lab procedures, hazardous energy controls, equipment usage protocols, and readiness standards. Engineer realistic training scenarios, failure simulations, and hands-on exercises that mirror real field conditions. Lead the design and rollout of new hire programs across ERS, Transformers, Bus, TDEC, and Engineering. Build multi-week, multi-phase development pipelines that blend classroom instruction, hands-on labs, simulations, field onboarding, and competency assessments. Translate SME and operational insights into program architecture, flow, and learning paths. Direct non-technical team members to produce schedules, materials, documentation, and learner resources based on technical requirements you define. Personally own the technical design of curriculum, labs, skill checks, and troubleshooting exercises. Work with SMEs and field leaders to extract technical knowledge and convert it into structured, teachable content. Guide the Instructional Designer in transforming technical material into e-learning, manuals, simulations, videos, and instructor-led content. Review and approve all technical curriculum to ensure accuracy, compliance, and alignment with NETA, IEEE, NFPA, OSHA, and customer standards. Maintain version control and documentation excellence across all training materials. Deliver selected technical modules during launch phases and key programs. Build a “train-the-trainer” program that equips SMEs, supervisors, and foremen to deliver their subject matter effectively. Coach field leaders on instructional methods, lab facilitation, and technical demonstration best practices. Support skills assessments, job-readiness evaluations, and progression sign-offs. Oversee NETA certifications, PE and electrical licenses, CDL, crane/rigger certifications, and customer-required credentials. Serve as RMS’s NETA Certified Representative, managing audits, reporting, compliance, and relationship governance. Maintain audit-ready records and coordinate with HR and Operations to ensure workforce compliance for project assignments. Manage multiple concurrent training projects with clear timelines, milestones, and deliverables. Oversee facility scheduling, instructor assignments, SME availability, equipment readiness, and curriculum development. Direct vendors for training equipment, simulators, LMS, materials, and certification programs. Provide regular updates to the CHRO and executive leaders on program status, pipeline throughput, and risks. Track and report KPIs such as pass rates, throughput, readiness, retention impact, and progression velocity. Measure training ROI through operational performance, safety outcomes, and workforce stability. Deliver executive-level reporting that shows program impact and workforce pipeline health. Evaluate and integrate emerging technologies such as VR/AR, digital twins, simulation environments, and mobile learning. Benchmark RMS programs against NETA, IEEE, NFPA, IEC, IBEW, OEM, and industry best practices. Continuously refine labs, curriculum flow, delivery methods, and competency models. Assume other duties as assigned.

Requirements

• Bachelor’s degree in Engineering, Electrical Technology, Industrial Technology, or related field (or equivalent field experience).
• 7+ years in electrical services, power systems, substation, transformer, or similar technical environments.
• 5+ years designing or delivering technical training programs, hands-on labs, or competency-based development.
• Strong understanding of electrical theory, safety practices (NFPA 70E, OSHA), and field operations.
• Experience building technical curriculum, skills assessments, and practical training exercises.
• Ability to translate SME knowledge into structured, teachable content.
• Demonstrated ability to manage complex training projects and multiple stakeholders.
• Strong communication skills and ability to partner across FS Operations, Engineering, Safety, Quality, and HR.
• Proven ability to coach non-technical team members while owning technical accuracy.
• Exceptional communication and presentation skills, with a strong customer focus and the ability to effectively convey complex information to diverse audiences.
• Excellent organizational, time management, leadership, and decision-making skills, demonstrating a capacity for managing multiple priorities and driving project success.
• Ability to travel up to 10% throughout the continental USA, reflecting flexibility and commitment to project needs.
• Ability to pass a stringent drug screening and background check, ensuring compliance with organizational standards and policies.
• Hold a valid and current driver's license.

Nice To Haves

• NETA, OSHA, or industry certifications.
• Experience in a NETA shop, utility, or industrial electrical contractor environment.
• Experience launching new training programs or facilities.

Responsibilities

• Lead and coach a Training Coordinator, Training Specialist, and Instructional Designer ensuring they execute logistics, documentation, content production, and learner support.
• Serve as the technical leader who translates engineering, operations, and safety requirements into clear curriculum, labs, and competencies.
• Partner across all divisions with Engineering, FS Operations, Safety, Quality, and HR to build an integrated, enterprise-wide training system.
• Provide direction on technical standards, instructional expectations, and program quality while developing the team’s capability to support execution.
• Manage daily operations of the Orlando training center, ensuring lab environments, hands-on equipment, simulators, and tools are safe, ready, and fully functional.
• Oversee calibration, testing, setup, and maintenance of equipment working directly with technical SMEs to validate accuracy.
• Develop lab procedures, hazardous energy controls, equipment usage protocols, and readiness standards.
• Engineer realistic training scenarios, failure simulations, and hands-on exercises that mirror real field conditions.
• Lead the design and rollout of new hire programs across ERS, Transformers, Bus, TDEC, and Engineering.
• Build multi-week, multi-phase development pipelines that blend classroom instruction, hands-on labs, simulations, field onboarding, and competency assessments.
• Translate SME and operational insights into program architecture, flow, and learning paths.
• Direct non-technical team members to produce schedules, materials, documentation, and learner resources based on technical requirements you define.
• Personally own the technical design of curriculum, labs, skill checks, and troubleshooting exercises.
• Work with SMEs and field leaders to extract technical knowledge and convert it into structured, teachable content.
• Guide the Instructional Designer in transforming technical material into e-learning, manuals, simulations, videos, and instructor-led content.
• Review and approve all technical curriculum to ensure accuracy, compliance, and alignment with NETA, IEEE, NFPA, OSHA, and customer standards.
• Maintain version control and documentation excellence across all training materials.
• Deliver selected technical modules during launch phases and key programs.
• Build a “train-the-trainer” program that equips SMEs, supervisors, and foremen to deliver their subject matter effectively.
• Coach field leaders on instructional methods, lab facilitation, and technical demonstration best practices.
• Support skills assessments, job-readiness evaluations, and progression sign-offs.
• Oversee NETA certifications, PE and electrical licenses, CDL, crane/rigger certifications, and customer-required credentials.
• Serve as RMS’s NETA Certified Representative, managing audits, reporting, compliance, and relationship governance.
• Maintain audit-ready records and coordinate with HR and Operations to ensure workforce compliance for project assignments.
• Manage multiple concurrent training projects with clear timelines, milestones, and deliverables.
• Oversee facility scheduling, instructor assignments, SME availability, equipment readiness, and curriculum development.
• Direct vendors for training equipment, simulators, LMS, materials, and certification programs.
• Provide regular updates to the CHRO and executive leaders on program status, pipeline throughput, and risks.
• Track and report KPIs such as pass rates, throughput, readiness, retention impact, and progression velocity.
• Measure training ROI through operational performance, safety outcomes, and workforce stability.
• Deliver executive-level reporting that shows program impact and workforce pipeline health.
• Evaluate and integrate emerging technologies such as VR/AR, digital twins, simulation environments, and mobile learning.
• Benchmark RMS programs against NETA, IEEE, NFPA, IEC, IBEW, OEM, and industry best practices.
• Continuously refine labs, curriculum flow, delivery methods, and competency models.
• Assume other duties as assigned.

Benefits

• Competitive Compensation – Overtime potential and merit-based raises
• Full Benefits – Medical, dental, and vision coverage fully paid for employees, starting the month after hire
• Steady Employment & Career Growth – Be part of a fast-growing company with promotion potential
• 401(k) with Company Match – Traditional & Roth options + free investment guidance
• Top-Tier Equipment – Provided to support you in the field
• Compensated Travel Time plus Per Diem – Earn while seeing new places
• Education Support – Paid training, certifications, and industry memberships
• Generous PTO – Paid vacation, holidays, and sick leave
• Employee Assistance Program – Legal, financial, and mental wellness support

What This Job Offers

• Job Type: Full-time
• Career Level: Manager