Head Teller

SYNERGY BANK • Gray, LA

1d • $23 - $27

About The Position

Provides assistance to customers as a Teller and takes accountability for the Branch’s total Teller operation.

Requirements

• Previous Head Teller experience OR Assistant Head Teller experience.
• Previous experience in a supervisor role.
• High School Diploma or GED equivalent.
• Proficient in Word and Basic Understanding of Excel
• Knowledge of business and management principles including leadership techniques and coordination of people and resources.
• Ability to listen to and understand information and ideas presented through spoken words and sentences as well as communicate information and ideas in speaking so others understand.
• Ability to communicate effectively in writing.
• Ability to pay close attention to detail.
• Ability to comprehend and analyze information in order to draw a conclusion.
• Ability to maintain composure, suppress extreme emotions, controlling anger, and avoiding aggressive behavior even in difficult situations.
• Ability to establish and maintain interpersonal relationships to relate with co-workers, customers, and peers
• Active listening skills – giving full attention to what others are saying, understanding the points being made, not interrupting and asking questions when appropriate.
• Service oriented skills: always looking for ways to help people.
• Social perceptiveness skills: being aware of and understanding other reactions.
• Persuasion and negotiation skills
• Decision making skills
• Ability to manage one’s own time and the time of others.
• Advanced knowledge of bank products in order to train subordinates and assist with cross-selling.
• Ability to multi-task in a fast-paced work environment
• Ability to organize and prioritize daily tasks
• Ability to present a business professional appearance.
• Must be able to provide information to supervisors and co-workers both verbally and in written format.
• Ability to adapt to a flexible work schedule, which will generally consist of 40 hours of work per week but given that he/she is in a supervisor role, they will need to make themselves available Monday – Friday from 07:30 am – 6:00 pm and Saturday from 08:45 am – 12:15 pm.
• Must be able to stand or stand/walk for up to 4 hours at a time without the opportunity to sit down or get off his/her feet.
• Must be able to interact with the public utilizing various methods of communication.
• Must exhibit proper dexterity with both hands and digits as counting currency is a request throughout the workday.
• Ability to work over the head while lifting up to ten pounds simultaneously for short periods of time throughout the workday.
• Employee may be required to squat multiple times and remain in that position for short periods of time while searching and/or reaching for supplies at ground level. This could occur as few or as many times as necessary to accomplish the requested task.
• Must be able to lift and carry approximately 40-50 pounds multiple times throughout the day.
• Must have the attention span to stay alert and attentive during a “normal” 8 – 10 ½ hour workday.
• The Teller Supervisor must be able to make sound, quick decisions based on the facts of a situation, and remain calm and in control in a possibly ever-changing environment or an emergency.
• Must be able to follow instructions and procedures exactly as trained or as directed by his or her supervisor.
• Employee must be able to listen to, grasp, and respond positively to supervision and instructions by Management.
• Physical and cognitive ability to perform the essential duties and functions of his/her job.

Nice To Haves

• Knowledge of CSI / NuPoint system.
• Associates or higher in Business or related area of study.

Responsibilities

• Performs normal Teller duties daily.
• Vault custodian duties: Maintain adequate cash inventory for teller department, monitoring total cash on hand and notifying proper authorities of outages, including over-limit at the end of the workday.
• Balances the vault and records vault transactions on a daily basis.
• Ensure that all vault transactions are done under dual control by two qualified bank employees.
• Verify all money received or sent for federal deposit.
• Recording and spot-checking bait money for vault and each teller drawer.
• Making sure all cash, coin and negotiables are secured before leaving the bank daily.
• Customer service duties: Providing excellent customer service to all customers by greeting customers and responding to customer inquiries.
• Role model by possessing good work ethics, good balancing records and a good working knowledge of every task handled in their department.
• Monitor customer activity to ensure that customers receive satisfactory service.
• Manages unusual window transactions and answers difficult customer questions.
• Consistent sales referrals weekly and encourage staff as well.
• Assist in answering telephones.
• Assume accountability of the overall Teller function of the branch
• Provide knowledge, guidance in problem solving, motivation, and employee development of all subordinates.
• Daily supervision of subordinates, assign specific duties.
• Prepare weekly work schedules, anticipating staffing needs during lunches and based on customer traffic.
• Ensure bank Teller services are available to customers at the advertised time, that staff properly open and close their teller window, and are adequately trained in handling currency.
• Train new staff in use of bank’s equipment, policies, procedures, customer service activities, cross-selling, and effective and accurate processing of customer account transactions.
• Monthly cash audits.
• Required audits of money orders, official checks, gift cards, and other negotiables.
• Conduct departmental meetings.
• Review staff Reg CC holds.
• Accurate and timely completion of CTR’s.
• Review ATM, Night Deposit, Surveillance, and branch logs weekly for accuracy.
• Verify utilities are processed timely.
• Keep communications open with staff as well as with other departments.
• Conduct performance evaluations by identifying the developmental needs of others and coaching, mentoring, or otherwise helping improve their knowledge or skills.
• Ensure security procedures and all bank policies are followed.
• Give approvals and overrides.
• Ensure all required duties are completed timely, such as money order remittance, work in courier bag by deadline, re-cap sheet complete, timers set and armed, etc.
• Assist Tellers in locating cash discrepancies, and audit tellers when out of balance, reporting outages and making necessary collection efforts.
• Participate on ATM on-call response and alarm response teams.
• Respond appropriately to direction from a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED