Health Access Scheduler
About The Position
Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advanced technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region. Capital Health recognizes that attracting the best talent is key to our strategy and success as an organization. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we can attract the best candidates. The listed pay range or pay rate reflects compensation for a full-time equivalent (1.0 FTE) position. Actual compensation may differ depending on assigned hours and position status (e.g., part-time). Pay Range: $18.57 - $26.98 Scheduled Weekly Hours: 40 Position Overview Answers scheduling calls quickly while minimizing time customers are on hold. Collaborates with physician's office to schedule cases while negotiating date and time and avoiding resource conflicts. Gathers complete patient and procedure information and enters data accurately into database. Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement. Completes MSP form timely and accurately. Understands and utilizes the necessary software program to determine "medical necessity" prior to scheduling a Medicare patient. Informs all patients of pre-registration option and pre-registers all patients when information is obtainable. Ensures that all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations. Verifies all authorization are obtained twenty-four hours before date of service. Follows out of network procedures. Adheres to CH attendance policy as well as interdepartmental policies and procedures. Attends all mandatory departmental meetings. Performs all other duties as assigned.
Requirements
- High school diploma or equivalency.
- One year of call center or customer service experience assisting patients within a hospital or medical environment.
- Working knowledge of medical terminology.
- Displays strong customer service and communication skills to properly assist patients' needs.
- Strong attention to detail.
- Ability to multi-task and navigate between systems simultaneously.
- Ability to handle a large volume of incoming calls.
- Manages time and works well in a fast-paced environment.
Responsibilities
- Answers scheduling calls quickly while minimizing time customers are on hold.
- Collaborates with physician's office to schedule cases while negotiating date and time and avoiding resource conflicts.
- Gathers complete patient and procedure information and enters data accurately into database.
- Obtains and advises patients of all necessary pre-certification and referrals needed for financial reimbursement.
- Completes MSP form timely and accurately.
- Understands and utilizes the necessary software program to determine "medical necessity" prior to scheduling a Medicare patient.
- Informs all patients of pre-registration option and pre-registers all patients when information is obtainable.
- Ensures that all appropriate staff, patients, departments, and external resources are notified of additions, changes, and cancellations.
- Verifies all authorization are obtained twenty-four hours before date of service.
- Follows out of network procedures.
- Adheres to CH attendance policy as well as interdepartmental policies and procedures.
- Attends all mandatory departmental meetings.
- Performs all other duties as assigned.
Benefits
- Medical Plan
- Prescription drug coverage & In-House Employee Pharmacy
- Dental Plan
- Vision Plan
- Flexible Spending Account (FSA) - Healthcare FSA - Dependent Care FSA
- Retirement Savings and Investment Plan
- Basic Group Term Life and Accidental Death & Dismemberment (AD&D) Insurance
- Supplemental Group Term Life & Accidental Death & Dismemberment Insurance
- Disability Benefits – Long Term Disability (LTD)
- Disability Benefits – Short Term Disability (STD)
- Employee Assistance Program
- Commuter Transit
- Commuter Parking
- Supplemental Life Insurance - Voluntary Life Spouse - Voluntary Life Employee - Voluntary Life Child
- Voluntary Legal Services
- Voluntary Accident, Critical Illness and Hospital Indemnity Insurance
- Voluntary Identity Theft Insurance
- Voluntary Pet Insurance
- Paid Time-Off Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
