Health Client Manager - Mid Market - Virtual

Alight Solutions

2d • Remote

About The Position

The Health Client Manager (HCM) serves as the primary point of contact for clients regarding Health Benefits delivery, including reporting, requirements definition, and service inquiries. As the service lead, the HCM is accountable for client satisfaction and managing ongoing requirements. This role may also support change requests but is not a sales position. While the HCM does not manage a team, they are expected to act as a Subject Matter Expert (SME) and provide coaching and mentorship, particularly to Health Client Specialists. Some travel may be required. This role is an ideal transition for individuals with Health Client Management experience.

Requirements

• Possess Bachelor's or equivalent work experience.
• Able to translate concepts to client requirements that drive technological and process solutions to meet client needs.
• Possess project and client management experience
• Possess analytical, problem-solving, and organizational skills
• Possess Leadership and coaching skills
• Possess Excellent verbal, written, and interpersonal communication skills.
• Able to facilitate effective conversations with internal and external clients
• Possess Health Welfare/Annual enrollment experience.
• Guide, and support the team in adopting best practices.

Responsibilities

• Ongoing relationship with clients and maintain regular communication with key client stakeholders.
• Evaluating manage, and resolve complex operational and technical challenges.
• Understanding our technology solutions to better serve client needs.
• Organizing, plan, and lead both internal and external meetings effectively.
• Overseeing projects from initiation to completion, providing subject matter expertise to the client throughout.
• Utilizing ad hoc reporting, Google Analytics, and Advanced Table Editor.
• Assist with escalations and provide client consultation.
• Serving as a Subject Matter Expert for service-specific and common client requirements.
• Collaborating seamlessly with a global team dedicated to client delivery and satisfaction.
• Executing the solution roadmap for the client.
• Developing domain and operational expertise within the client team.
• Managing and deliver client reporting, including addressing non-standard reporting needs.

Benefits

• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level