Health Navigator
About The Position
Health Navigators are key members of the SFAF team, responsible for facilitating seemless access to HIV prevention, care, and supportive services across both our agency and external partners. As a welcoming first point of contact at both our Howard Street and Castro locations Health Navigators ensure a warm, respectful, and safe environment while helping clients understand and access available services. The role supports the flow of daily operations, supports benefits and entitlements access, and maintains clean well-organized shared spaces.
Requirements
- High school diploma or equivalent and 4 years of relevant experience in community health, sexual healt education, benefits navigation, and customer service.
- Experience working with our priority populations such as Queer, Trans, Gender Non-Conforming, and BIPOC communities.
- Excellent interpersonal and intercultural communication skills.
- Ability to manage multiple tasks with competing priorities in a fast-paced client facing environment.
- Experience with data entry, service documentation, appointment scheduling, and administrative support.
- Strong follow-through, problem-solving skills, and a high degree of reliability and professionalism.
Responsibilities
- Greet and engage clients and visitors in person and by phone. Assess needs, provide accurate information and referrals, and guide clients to appropriate internal programs or external resources.
- Register clients and check them into appointments as needed.
- Maintain a clean, welcoming, and safe front-of-house environment at 940 Howard Street and Strut.
- Provide de-escalation and crisis intervention support when needed, ensuring a trauma-informed and culturally competent approach.
- Work closely with the nursing, clinical, housing and financial benefits, and other Programs teams for referrals and linkage, coordinate follow-up, and co-manage care plans that promote client retention and engagement in services.
Benefits
- SFAF is proud to offer a comprehensive and competitive benefits package for our full-time employees.
- We offer combined PTO/Sick Time Off of 24 days for the first two years of employment, 29 days after two years of employment.
- For retirement we offer a 403(b) Plan and SFAF matches employee contributes (1 to 1) up to 3% of Salary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
