Health Service Administrator

International SOS Government Medical Services • El Paso, TX

6d • Onsite

About The Position

This position is contingent on contract award.
The Health Service Administrator is the on-site health services leader responsible for the administrative oversight, coordination, and compliance of the health care facility. The role serves as a key health authority function under the contract and supports delivery of medical, dental, and mental health services in accordance with detention standards, requirements, applicable accreditation standards, federal privacy and records requirements, and all applicable laws and regulations. The position is responsible for health services administration, staff and credentialing oversight, employee health-file governance, quality improvement, patient reporting, medical records administration, and coordination of off-site care, while working closely with clinical leadership and stakeholders to ensure safe, timely, accountable, and contract-compliant care delivery.

Requirements

• Three years of leadership background and two years management of programs and services experience.
• Demonstrated ability to administer health services operations within a secure detention or comparable health care environment.
• Knowledge of detention health standards, accreditation requirements, quality improvement, privacy, credentialing, medical records administration, and multidisciplinary health care coordination.
• Ability to manage staffing controls, employee health documentation, reporting, corrective actions, and collaboration with stakeholders.
• If a clinical license or certification is held all obligations necessary to keep that license or certification must be active and in good standing.
• Minimum master’s degree in health care administration; related field preferred OR
• Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following:
• Missions, organizations, programs, and requirements of health care delivery systems.
• Regulations and standards of various regulatory and credentialing groups.
• Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement.
• Core competencies include regulatory and contract compliance, quality improvement and risk management, health records governance, stakeholder coordination, analytical judgment and decision-making, confidentiality and information stewardship, and operational planning and accountability.
• Minimum of 21 years of age.
• Must maintain current/physical residency in the continental U.S.
• Pass a medical examination conducted by a licensed physician within 30 days prior to initial assignment.
• Be a U.S. citizen or a person lawfully admitted into the U.S. for permanent residence.
• Have resided in the U.S. for the last five years (unless abroad on official U.S. government duty).
• Successfully engage in and complete a thorough Background Investigation.
• Poses or have ability to obtain required security clearances.

Nice To Haves

• Proficiency in Spanish is preferred.

Responsibilities

• Oversee day-to-day administrative operations of facility health services to support on-site medical, dental, mental health, pharmacy, intake screening, chronic care, sick call, emergency response, and continuity-of-care functions.
• Ensure health services delivery remains compliant with National Detention Standards (NDS) or other required accreditation standards, Health Insurance Portability and Accountability Act privacy requirements, records requirements, and applicable federal, state, and local laws and regulations.
• Coordinate with the Clinical Director, nursing leadership and facility leadership to establish and maintain processes, procedures, and monitoring mechanisms that support safe, timely, and consistent access to health care services.
• Maintain approved health services staffing levels and support credentialing controls to ensure all health care providers are properly licensed, certified, verified, and authorized to provide care in the state and locality of practice.
• Maintain employee health documentation controls, including on-site health files and required staff documentation such as tuberculosis screening, immunization records, declinations, respirator records, exposure records, and related occupational health documentation; receive and review required employee medical documentation as the Health Service Administrator or designee.
• Administer continuous quality improvement activities, including multidisciplinary quality review, trending and analysis, chart reviews, complaint and grievance review, monitoring of corrective action plans, training needs analysis, and follow-through on identified health service risks or undesired outcomes.
• Ensure required health reporting is completed accurately and timely, including routine and ad hoc reports such as incident reports, chronic care lists, sick call logs, medical grievance logs, pregnancy reports, serious mental illness reports, serious dental issue reports, suicide watch reports, hospital updates, and emergency room transfer reports.
• Ensure requests for health care are solicited and triaged daily and tracked through a written accountability system and the health record in accordance with current standards.
• Administer health records processes, including release of copies of health records directly to the patient or authorized designee at no cost and within a reasonable timeframe upon receipt of proper written authorization, and ensure transfer summaries accompany patients as required.
• Support and oversee compliant use of the electronic health record system, including remote login support, required data access points of contact, and adherence to applicable interoperability and technology standards.
• Coordinate administrative support for off-site specialty and hospital care processes, including Medical Payment Authorization Request and referral workflows, provider-network coordination, medical claims support, authorization communications, and collaboration with the Field Medical Coordinator and community providers.
• Ensure emergency, infectious disease, and significant condition notifications are escalated in accordance with contract requirements.
• Support training compliance for health and facility personnel, including Basic Life Support, cardiopulmonary resuscitation, emergency response, first aid, mental health emergency recognition, and other required medical emergency and life-safety training elements.
• Ensure confidentiality of patient information, restrict access to authorized personnel only, and support timely incident reporting for unauthorized access or security events affecting health information or operations.
• Maintain collaborative working relationships with Field Medical Coordinator, Contracting Officer’s Representative, facility leadership, clinical staff, and external providers to support patient care delivery, continuity of care, and contract performance.
• Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.

Benefits

• Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance.
• Additional benefits include a 401k plan, paid time off, and an annual bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees