Health Services Assistant

The Pennsylvania State University • University Park, FL

11d

About The Position

The Pennsylvania State University, Center for Counseling and Psychological Services , (CAPS), University Park has an opening for a Health Services Assistant , beginning immediately. The Health Services Assistant provides support and administrative services in a health care setting/environment. This role interacts with customers, patients, medical staff, and external vendors to ensure efficient operations of the office/clinic/assigned area. The health care assistant is responsible for a variety of administrative tasks, including maintaining records and data, answering and screening calls, greeting visitors, filing, typing, and maintaining office equipment.

Requirements

• General Equivalency Diploma (GED) or High School (HS)
• No prior relevant work experience required; previous relevant work experience accepted in lieu of education.
• This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.
• Applicants must be authorized to work in the U.S.

Responsibilities

• Answer phones and screen calls; ensure healthcare staff are made aware of any cancellations or appointment changes
• Screen and assist guests and visitors, assist with a variety of tasks such as scheduling and adjusting appointments, collecting payments, notifying healthcare staff of patient arrival, and collecting and documenting feedback
• Enter information into the computer system for tracking and record-keeping purposes; monitor incoming faxes and distribute to client files
• Work within the center's Electronic Medical Record (EMR) and manage sensitive information
• Monitor clinic/office schedule
• Submit clinical documents and records to external vendors
• Provide healthcare staff with messages and information as needed
• Attend clinic/office meetings
• Maintain office equipment and ensure the completion of filing, scanning, shredding, faxing, and copying as requested
• Assist with routine travel arrangements
• Prepare fiscal reports as needed and process expenditures for payment
• May assist with arranging special events
• Assist office staff with various processes and procedures; recommend changes as needed
• Assist with outreach materials and needs, including development, design, and production of publications
• Support professional development and administrative tasks

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED