About the position
The 30+ year company supports the petrochemical and manufacturing industry domestically and internationally and is headquartered along the Houston Ship Channel, providing training, occupational medicine, and innovative solutions to industry. Health Services Registration is primarily responsible for attending to the needs of customers and patients. This includes, but is not limited to, scheduling appointments, maintaining records and accounts, answering phones, and handling customer questions and requests in a timely and efficient manner.
Responsibilities
- Answer all incoming customer calls.
- Direct all incoming calls to the proper department and staff member.
- Resolve customer issues.
- Cross-sell Occupational Health Services and safety council services.
- Answer questions from other employees and departments.
- Support other departments when requested.
- Enter new accounts and protocols into OmniHealth and the Electronic Medical Record (EMR) System.
- Handle customer questions and requests for new accounts, updates to protocols, and client profiles.
- Assist with special assignments.
- Optimizes patients' satisfaction, provider times, and treatment room utilization by scheduling and coordinating appointments in person or by telephone.
- Keeps the patient visit time on schedule by notifying the Technicians and/or Medical Assistants after the patient has been entered into Galen and is ready for services.
- Notify the Technician and/or Medical Assistant of service delays.
- Set up user names and passwords for the OmniHealth web portal and become familiar with the tool's use.
- Handle all customer technical problems and complaints.
- Escalate problems, if necessary, to the on-site manager.
- Available to assist with tours that may walk into the clinic.
- Protect patients' rights by maintaining the confidentiality of personal and financial information.
- Maintain clinic operations by adhering to established policies and procedures and promptly reporting any necessary changes.
- Notify the Director of Health Operations immediately when the Clinic has received multiple visitors at one time.
- Notify the Director of Health Operations when additional assistance is needed to maintain a reasonable patient wait time.
- Learn and maintain the skills of the Galen Electronic Medical Records system.
- Learn and maintain the skills required for the HASC OmniCouncil and any other systems used.
- Contribute to team effort by accomplishing related results as needed.
Requirements
- Proven customer service skills.
- Ability to learn custom software applications through training provided by HASC.
- Entry-level proficiency in Windows, Microsoft Word, and Excel.
- Proven organizational skills.
- High school diploma or general education degree (GED).
- Willingness to work at different locations if the company need arises.
Nice-to-haves
- Customer service skills are necessary.
- Strong communication skills - written and oral.
- Must enjoy working with the public and have a strong initiative to work independently and as a team member.
- Must be able to work in a fast-paced environment and learn detailed procedures.
- Proven ability to work under pressure and make effective decisions.
- Cross-train and assist other departments as necessary.
- Maintain a professional appearance.
