Health Unit Coordinator

Oregon Health & Science University•Portland, OR

1d•Onsite

About The Position

The Health Unit Coordinator (HUC) is part of the health care team and utilizes her/his knowledge and skills to support and enhance safety, patient experience, communications, and efficiency on nursing units. The HUC, under the direct supervision of the Nurse Manager or Charge Nurse, performs general non-clinical duties and specific services necessary to expedite the efficient functioning of the nursing unit consistent with the philosophy, goals, policies and procedures in the nursing department and OHSU.

Requirements

High School diploma or GED
One year of clerical experience in a health care environment
reads, writes and speaks fluent English
basic knowledge of medical terminology
basic math skills
demonstrated computer skills
demonstrated customer service skills
ability to prioritize and multi-task
OR Equivalent combination of experience and training that would provide above referenced knowledge, skills and ability

Nice To Haves

Customer service related experience
National HUC (Health Unit Coordinator) certification preferred

Responsibilities

Act to promote a safe environment and Patient and Family Centered Care across the continuum to promote service excellence to foster exceptional experiences for our patients
Greet and screen visitors
Update whiteboards and call boards
Maintain census in Epic
Conduct safety/environment of care surveillance
Label medication bins
Post Fall Risk and Isolation signs
Print wrist bands
Manage telemetry boxes
Facilitate patient and family experiences
Orient to unit and visitor policies
Assist with communications between patient/family and healthcare team members
Provide way finding
Activate MyChart (as requested)
Answer and triage call lights
Track patient belongings
Make post-discharge follow-up appointments (as requested)
Support patient and family centered care across the continuum through Service Excellence
Support operations necessary to meet the needs of the unit.
Communicate in a respectful, caring and non-judgmental manner.
Facilitate unit communications
Answer phones
Assist with paging
Make Nurse call assignments
Manage Vocera wireless communication devices
Schedule hospital transport requests
Report and track equipment requiring maintenance
Send/receive materials in P-tube
Place Equipment Pool orders
Serve as a resource to the unit to expedite the efficient functioning of the unit.
Request and track ITG/Facilities work orders
Make staffing calls at the direction of the Charge Nurse or Manager
Resolve printer malfunctions
Print trip-tickets
Deliver mail
Demonstrate performance consistent with Departmental, Divisional and Organizational expectations and Core Competencies.
Maintain confidentiality and privacy of patient information
Prioritize HUC responsibilities and seek consultation when needed
Perform area specific skills and follow established protocols
Demonstrate fiscal accountability and the effective use of resources
Assume responsibility for professional/job related development, knowledge of advances in technology, use of new equipment and appropriate application of hospital systems; maintain knowledge base essential to the role of the Health Unit Coordinator