Healthcare Concierge - Public Relations

Desert Valley Medical Group•Apple Valley, CA

1d•$21 - $22•Onsite

About The Position

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Desert Valley Medical Group is affiliated with Desert Valley Hospital, one of the nation’s “100 Top Hospitals” and “A” rated for patient safety. We offer incredible opportunities to expand your horizons and be part of a community dedicated to making a difference. Desert Valley Hospital, along with Desert Valley Medical Group, offers key services to the community including heart care, emergency services, labor and delivery, surgical services and more. For more information visit www.DesertValleyHospital.com. Desert Valley Medical Group offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to: Paid Time Off 401K retirement plan Outstanding Medical Dental Vision Coverage Tuition Reimbursement Many more Voluntary Benefit Options!

Requirements

High School Diploma or Equivalent required.
Previous experience in office or receptionist.
Effective written, verbal communication, and interpersonal skills.
Ability to multi-task, prioritize needs to meet required timelines.
Analytical and problem-solving skills.

Nice To Haves

Customer Services experience preferred.

Responsibilities

Assists visitors, patients, vendors or employees during hospital operating/visitor hours in accordance with Prime established policies and procedures.
Create positive first impression for each individual who enters the hospital and maintain the safety of our patients, community and staff.
Greet visitors, patients, vendors or employees and follow the outlined Prime established policies and procedures including utilizing Prime provided script for interactions.
Notifies visitor in the event responses to script do not meet established guidelines for access to the facility that may not be able to admit inside the hospital offering to redirect to the emergency department for further evaluation.
Assist in assuring no children under 16 will be permitted in the ICU (outside Emergency Department).
Performs other duties as assigned or required, but not limited to visitor and patient wayfinding, participation in staff engagement activities, and patient experience-related projects.