HEALTHCARE NAVIGATOR

Metrocrest Services • Carrollton, TX

1d • Onsite

About The Position

As part of Metrocrest Services team, the Healthcare Navigator is a non-clinically licensed professional who is the point person in assessing client determinants of health, assessing barriers to healthcare and aiding the navigation of the health care system for clients who are unable to do so for themselves.

Requirements

• Bachelor of Arts or Science in Public Health, Health Education, Health Promotion, Nursing, Substance Abuse or Behavior Disorder, Medical Social Work
• 3-5 years of experience in the healthcare field
• Bilingual (English/Spanish)
• Working knowledge of medical terminology and partner services in the medical field.
• Proven ability to work independently and take initiative requiring minimal supervision.
• Ability to organize and prioritize workload utilizing effective time and task management skills.
• Ability to communicate, detect, converse with, discern, convey, express oneself, and exchange information fluently and frequently.
• Excellent verbal and written communication skills.
• Bilingual skills (Spanish/English) required.
• Proficiency with data entry (including familiarity with Salesforce).
• Strongly developed attention to detail.
• Ability to maintain confidentiality.
• Ability to manage program requirements and work with and within multiple departments.
• Ability to relate to individuals from a variety of racial, ethnic, religious, and cultural/socio-economic backgrounds, including various sexual orientations.
• Knowledge of community health services and other area community agencies.
• Possess a compassionate nature, be knowledgeable about health care practices, and provide exceptional customer service to assist clients.

Nice To Haves

• Community Health Worker Certification
• Experience providing medical social work

Responsibilities

• Responsible for establishing and cultivating relationships with community stakeholders and providers.
• Develop a process for tracking referral completion and follow through.
• Address any barriers to obtaining health care as indicated through case management and appropriate assessments.
• Advocate for clients within the organization and community to ensure access to health care services.
• Facilitate timely thorough referrals with primary care physicians, nurse practitioners, and other community-based service organizations.
• Work closely with all agency departments and with key staff at Metrocrest Services to provide services.
• Build effective client relationships, assessing potential barriers, to support, educate and assist clients to navigate the health care system.
• Conduct assessments and surveys to determine health education needs.
• Coordinate educational programs, develop materials, and participate in events concerning relevant health topics.
• Provide education and resources related to routine and preventative screenings.
• Complete all required documentation in a timely manner.
• Develop network of healthcare options for uninsured clients.
• Adhere to HIPAA regulations as required and maintain client confidentiality.

Benefits

• Have a warm, caring work environment and culture
• Communicate and collaborate as a team
• Are passionate about our team members and those we serve
• Have a leadership team that wants to do the right thing and is open to new ideas

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level