Help Desk Analyst

ISYS Technologies•Eglin AFB, FL

13d•Onsite

About The Position

I2X Technologies is a reputable technology services company to the Federal Government. Whether the focus is on space exploration, national security, cyber security, or cutting-edge engineering applications, I2X is ready to offer you the chance to make a real-world impact in your field and for your country. We provide long-term growth and development. Headquartered in Colorado, I2X is engaged in programs across the country and in more than 20 states. Our programs support multiple Federal agencies, the Department of Defense and often focused on the space initiatives of our government customers. I2X Technologies is seeking a Help Desk Analyst to support ongoing activities for a customer at Eglin AFB, FL . This position will be on-site and will require an active TS/SCI with the possibility of passing a CI Polygraph . Serve in a Tier I support role executing the duties below both on site and via telephone helpdesk support.

Requirements

1-3 years of experience in an IT or IT support role
Current Security+ certification required
An active TS/SCI clearance
Successful candidate may have to sit for a CI Polygraph
US Citizenship is required.

Responsibilities

Software installation and support of commercial software and related upgrades
Update solutions database with applicable resolutions
Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop
Monitors and enforces all IT policies and procedures
Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware
Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems