Help Desk Analyst

SpikeIT Global Solutions, Inc. • Paterson, NJ

9h • Hybrid

About The Position

Position: Help Desk Analyst
Location: 25 Market Street, Trenton, NJ 08625 – Hybrid

Key Responsibilities:
Provide first-level help desk support for computer, application, and procedural issues.
Troubleshoot problems, determine root causes, and resolve or escalate as needed.
Log all incoming requests, actions, and resolutions.
Support AOC business applications and end-users (internal/external).
Follow up with users per policies; document closed issues.
Maintain knowledge of IT operations, tools, Help Desk procedures, and environment.

Requirements

• Data entry: 3+ years
• Outlook/email usage: 2+ years
• Handling upset users calmly: 2+ years
• Strong verbal and written communication

Nice To Haves

• MS Excel, Word, Visio: 1+ year each

Responsibilities

• Provide first-level help desk support for computer, application, and procedural issues.
• Troubleshoot problems, determine root causes, and resolve or escalate as needed.
• Log all incoming requests, actions, and resolutions.
• Support AOC business applications and end-users (internal/external).
• Follow up with users per policies; document closed issues.
• Maintain knowledge of IT operations, tools, Help Desk procedures, and environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed