Help Desk Specialist (Secret Cleared)

Latitude Inc•Arlington, VA

1d•$70,000 - $82,000

About The Position

We are seeking a motivated and customer-focused Help Desk Specialist with 2+ years of experience providing technical support in a fast-paced environment. The ideal candidate will be responsible for diagnosing and resolving hardware and software issues related to PCs, laptops, printers, and peripheral devices. This role requires strong troubleshooting skills, excellent communication abilities, and a commitment to delivering high-quality customer service. Active Secret clearance or higher required. Active Security+ required. #LAT

Requirements

2+ years of experience providing technical support in a fast-paced environment
Strong troubleshooting skills
Excellent communication abilities
Commitment to delivering high-quality customer service
Active Secret clearance or higher required
Active Security+ required

Responsibilities

Provide Tier I/II technical support for end users via phone, email, remote tools, and in person
Troubleshoot and resolve hardware issues including desktops, laptops, printers, scanners, and peripheral devices
Diagnose and support software issues including operating systems, Microsoft Office applications, and common business applications
Install, configure, and maintain Windows operating systems and standard business software
Set up, deploy, and image new workstations and laptops
Configure and troubleshoot network connectivity issues (LAN/Wi-Fi/VPN)
Support and maintain printers, including driver installation, connectivity troubleshooting, and basic hardware maintenance
Manage user accounts in Active Directory (password resets, account unlocks, group permissions)
Document incidents, resolutions, and technical procedures in the ticketing system
Escalate complex technical issues to senior IT staff when necessary
Maintain IT asset inventory and ensure equipment is properly tracked
Assist with onboarding and offboarding processes, including system access and hardware provisioning