Help Desk Specialist (Hybrid in Kokomo, IN)
About The Position
To help continue our rapid growth and solve our clients’ toughest problems, we need a Help Desk Specialist to join the team in Kokomo, IN. If you love to solve problems and add value, please consider what your typical days might look like… You will provide amazing tier 1 support to our clients, greatly exceeding their experience of what anyone else has ever done for them. You will escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue. You will prepare desktops, laptops, and miscellaneous hardware for customers. You will keep customer documentation up-to-date and accurate. You will monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately. You will work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients. You will demonstrate the ability to organize, prioritize, plan, and deliver your work and commitments in a timely manner.
Requirements
- Minimum 1 year of experience in a Desktop Support Specialist role or a similar IT support position.
- Excellent communication and customer service skills, both written and oral.
- Ability to explain technical challenges and solutions to just about anyone, regardless of their background.
- Willingness to participate in an on-call rotation and provide after-hours support, as necessary.
- Ability to manage and coordinate with third party vendors.
- Must live in or around the Kokomo, IN area and be willing to work a hybrid schedule with some days onsite as determined by business need.
- Must be willing to travel to Indianapolis, IN once per month for in-person team meetings.
- Must be legally authorized to work in the United States for any employer without sponsorship.
Responsibilities
- Provide amazing tier 1 support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
- Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
- Prepare desktops, laptops, and miscellaneous hardware for customers.
- Keep customer documentation up-to-date and accurate.
- Monitor the customer team’s assigned alerts in conjunction with the live helpdesk and respond appropriately.
- Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.
- Demonstrate the ability to organize, prioritize, plan, and deliver your work and commitments in a timely manner.
Benefits
- We have a great benefits package including unlimited vacation, significant 401k contributions, and several opportunities to develop yourself.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
