Help Desk Summer Internship

Pitt Ohio • Pittsburgh, PA

2d • Onsite

About The Position

PITT OHIO , a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, GROUND, LTL and TRUCKLOAD services is seeking a Help Desk Summer Internship. This internship position is located at our Corporate Headquarters in the Strip District area of Pittsburgh, PA .

Requirements

• Currently enrolled in a Bachelor’s degree program in Information Technology or a related field
• Minimum GPA of at least 3.0
• Strong interpersonal, written and verbal communication skills
• Strong problem solving and analytical skills
• Ability to use and support the Microsoft Office Suite
• Working knowledge of Windows 11 operating system
• Punctuality and good attendance record a must
• Must be able to lift 25 pounds

Responsibilities

• Field Help Desk calls and accurately record user information and problem description
• Assist users by troubleshooting and resolving hardware, operating system, and application issues
• Monitor team queue for new issues, and utilize ticket management software to appropriately assign and document issues
• Perform various tasks assigned by senior technicians
• Assist with various IT projects and objects

What This Job Offers

• Career Level: Intern