Help Desk Support

TEKsystems•Anaheim, CA

1d•$35 - $45•Onsite

About The Position

The Analyst, Technical Support Services is a critical member of the Information Technology team whose primary mission is to provide best-in-class technical services and solutions across the enterprise with skills and expertise in the areas of client devices, software, hardware, and network infrastructure. Provide a high level of customer service throughout the organization with a primary focus on systems availability, responsiveness, connectivity, security, and established service level metrics. • Responsible for the physical delivery and ongoing support of products/services, applications, network systems and overall solutions. • Performs tasks including, but not limited to, systems software upgrades, workstation setups, and configuration of printers, and other peripheral equipment. • Deployment of desktop and laptop resources using company standard imaging tools. • Support the IT Change Management process to acquire, configure, and install hardware and software for all new user setups and user change requests. • Provide escalated support and issue resolution as required after-hours and on weekends. • Implements and monitors system security procedures such as system updates and access control to maintain system integrity and availability. • Monitor and continue to improve upon customer satisfaction and service delivery management. • Respond to service outages by performing proper troubleshooting skills based on incidents and provide escalated support and issue resolution with tiered level support teams. • Perform initial training and onboarding processes including IS policy communication and delivery to all new hires. • Provide desk-side support following the incident management process. Analyze, troubleshoot and resolve complex technical issues and requests with business applications, desktop connectivity and hardware technologies including laptops, printers, tablets, smart phones, workstations, videoconferencing etc. to both onsite and remote employees.

Requirements

Help desk support
Help desk
Troubleshooting
customer service
Service desk
Windows 10
Ticketing system
Technical support
Bachelor’s degree in computer science or equivalent degree from an accredited college or university or associate degree or technical diploma in Information Systems or another related field.

Responsibilities

Responsible for the physical delivery and ongoing support of products/services, applications, network systems and overall solutions.
Performs tasks including, but not limited to, systems software upgrades, workstation setups, and configuration of printers, and other peripheral equipment.
Deployment of desktop and laptop resources using company standard imaging tools.
Support the IT Change Management process to acquire, configure, and install hardware and software for all new user setups and user change requests.
Provide escalated support and issue resolution as required after-hours and on weekends.
Implements and monitors system security procedures such as system updates and access control to maintain system integrity and availability.
Monitor and continue to improve upon customer satisfaction and service delivery management.
Respond to service outages by performing proper troubleshooting skills based on incidents and provide escalated support and issue resolution with tiered level support teams.
Perform initial training and onboarding processes including IS policy communication and delivery to all new hires.
Provide desk-side support following the incident management process.
Analyze, troubleshoot and resolve complex technical issues and requests with business applications, desktop connectivity and hardware technologies including laptops, printers, tablets, smart phones, workstations, videoconferencing etc. to both onsite and remote employees.