Help Desk Technician 1

Clark Pacific • Adelanto, CA

5d

About The Position

At Clark Pacific, the IT Help Desk Technician I serves as the primary point of
contact for employees seeking technical support across the organization. Working
within the Information Technology team, this role is responsible for supporting
and maintaining end-user devices, troubleshooting hardware and software issues,
and ensuring employees have the tools and technology needed to perform their
work effectively. The IT Help Desk Technician plays a critical role in
maintaining system reliability, resolving service requests, and supporting the
implementation of new hardware and software solutions across the company.

Requirements

• Minimum of 2 years of IT Help Desk or technical support experience.
• Bachelor’s degree in Management Information Systems, Computer Science, or related field, or equivalent experience preferred.
• Experience supporting desktop and server operating systems.
• Experience supporting enterprise software and productivity tools such as Microsoft Office and SharePoint.

Nice To Haves

• Experience supporting construction or engineering applications such as Revit, Tekla, Viewpoint, or Bluebeam is strongly desired.

Responsibilities

• Exercise a high level of professionalism and confidentiality when working with staff, systems, and proprietary information.
• Serve as the primary point of contact for end users seeking IT support across the organization.
• Record, track, and document service requests and incidents while resolving issues in accordance with established service level agreements.
• Troubleshoot hardware and software issues in person, through remote tools, by phone, or via chat.
• Install, diagnose, repair, maintain, and upgrade end-user devices including desktops, laptops, and related equipment.
• Support the deployment of new computers, hardware projects, and system upgrades.
• Install and maintain software applications and perform updates to software releases.
• Perform hands-on troubleshooting when remote tools are not sufficient to resolve issues.
• Coordinate with third-party vendors and IT service providers when additional support is required.
• Follow established procedures for employee onboarding and offboarding related to system access and equipment.
• Contribute to the IT knowledge base by creating documentation, help sheets, and support resources for employees.
• Other duties as assigned.

Benefits

• Competitive compensation, paid weekly
• Health, Dental, and Vision Insurance, including Kaiser and VSP options
• Medical FSA
• Dependent Care FSA
• Employer-paid life insurance
• Voluntary ancillary benefits including Critical Illness, Accident Insurance, and Whole Life Insurance
• 401k matching: 100 percent of the first 3 percent, then 50 percent of the next 2 percent
• Benefits are subject to a waiting period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees