IT - Help Desk Technician/Level I Support

Maple City Health Care Center, Inc • Goshen, IN

1d

About The Position

Maple City Health Care Center (MCHCC) is a Federally Qualified Health Center dedicated to improving our community’s health by making quality comprehensive healthcare accessible to all. We strive for a healthy community where everyone is cared for.

The Help Desk Technician/LI Support is a member of the IT team that also includes the Director of Information Systems. The role supports the mission and values of Maple City Health Care Center (MCHCC) by ensuring that the technical systems infrastructure runs smoothly and efficiently.

Requirements

• A strong working knowledge of computer systems, hardware, and software
• Solid documentation and writing skills
• Good problem-solving, analytical, and team-working skills
• Excellent communication and interpersonal skills
• An openness to learning new technologies
• Self-motivated critical thinker
• Commitment to work collaboratively within the organization
• Effective interpersonal skills
• Bilingual: Spanish/English preferred
• Associate degree or above preferred, experience in lieu of education accepted
• Minimum 2 years in IT industry preferred
• Ability to perform prolonged periods of time in front of a computer
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work
• We are required by federal law to verify identity and eligibility to work in the U.S.

Nice To Haves

• Bilingual: Spanish/English preferred
• Associate degree or above preferred, experience in lieu of education accepted
• Minimum 2 years in IT industry preferred

Responsibilities

• Effectively manage Help Desk tickets in a timely manner
• Respond to staff issues via phone, email and chat
• Run diagnostics to resolve customer-reported issues
• Install, make changes, and repair computer hardware and software
• Follow up with staff to ensure issues are resolved
• Daily, Weekly, and Monthly systems audits to ensure high reliability
• Maintain internal inventory systems to ensure accuracy
• Create, edit, and modify existing team documentation of systems and workflows
• Demonstrate effective interpersonal skills
• Other duties that support our shared work, as assigned

Benefits

• Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement)
• Opportunities for professional development and growth
• A supportive and inclusive workplace culture
• The chance to make a meaningful impact on the healthcare experience in our community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree