HELP DESK TECHNICIAN | Central Bergen County, NJ | $75,000–$95,000

CRD Careers (Independent Recruiters) • Tenafly, NJ

1d • $75,000 - $95,000 • Hybrid

About The Position

CRD Careers is partnering with a top regional law firm to hire a Help Desk Technician in Bergen County, NJ.
This is a hands-on, user-facing role for someone who can keep systems running smoothly while delivering calm, professional support in a fast-paced legal environment.

Requirements

• 2–5 years of Help Desk or IT Support experience
• Experience in a law firm or professional services environment (required)
• Strong knowledge of Windows 11 and Microsoft 365 (Outlook, Word)
• Excellent communication skills and attention to detail
• Ability to work independently and stay organized
• Stable work history (no heavy contract hopping)

Nice To Haves

• Experience with iManage is a strong plus

Responsibilities

• Provide Tier 1/2 support for hardware, software, and mobile devices
• Troubleshoot Windows 11, Microsoft 365, and business applications
• Support Teams and Zoom video conferencing
• Log, track, and resolve tickets in a help desk system
• Maintain IT equipment inventory and documentation
• Assist with office buildouts and occasional travel to other locations
• Deliver white-glove support to internal users

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed