Help Desk Technician – Able to Obtain TS/SCI

Akima, LLC•Honolulu, HI

14h•$36 - $38•Onsite

About The Position

ASE is looking for a Help Desk Technician to work in Honolulu, HI. The Help Desk Technician operates as part of a key Command and Control, Communications and Cyber (C4) technical focal point. This role involves providing Tier 1 troubleshooting support for HQ executive community members, including Flag/General Officers (FOGO), in offices, quarters, and during travel. The technician also supports distinguished visitors and command-level special events and also manages communications for significant personnel within the area of responsibility. To join our team of outstanding professionals, apply today! Responsibilities Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command. Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center. Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management. Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards. Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action. This position demands a proactive approach to ensure the seamless operation and security of communications within headquarters.

Requirements

SECRET clearance required, with the ability to obtain TS/SCI clearance.
Minimum High School Diploma/GED.
CompTIA Security+ ce certification.
Minimum 2 years of experience in service desk or help desk support with basic troubleshooting skills in hardware, software, and network topologies.
Experience using Microsoft Office tools (Word, PowerPoint, Excel, and Outlook).
Basic level skills in system administration and active directory.
Possess a thorough knowledge of IT concepts, computer hardware, software, and networking to analyze and solve complex problems effectively.
Strong communication skills are essential as this role will often be required to explain technical issues to personnel without a technical background.

Nice To Haves

Bachelor of Science degree in IT, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.
A+ or Network+ certification.

Responsibilities

Serves as the initial point of contact at the customer service desk, handling all ADP hardware, software, and networking issues for the Command.
Facilitates secure and non-secure communications, supervises the installation of information systems, and acts as a liaison with external organizations such as the Navy Marine Corp Intranet and the Defense Information Systems Agency Network Operations Center.
Manages a service desk tool based on Information Technology Infrastructure Library (ITIL) frameworks, addressing incident management, service requests, problem management, access management, and event management.
Supports Local Registration Authority (LRA) duties in accordance with DoD and customer standards.
Provides a Monthly Status Report (MSR) to the Contracting Officer's Representative (COR)-appointed Technical Assistant (TA), detailing accomplishments, identifying issues, and highlighting areas requiring government action.

Benefits

The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits.
Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume