Help Desk Technician

DeLallo • Mount Pleasant, PA

7d • Onsite

About The Position

DeLallo is seeking candidates for an IT Help Desk Technician in our Mount Pleasant, PA office. This position is responsible for providing technical assistance on our computer systems and serves as the first point of contact for all end users, answering questions, maintaining incoming helpdesk requests, and resolving computer problems for users in person, via telephone, or from a remote location. This position is 100% in office - no hybrid or remote work offered.

Requirements

• Experience with IT software/hardware
• Proficient in all Microsoft Suite products and multiple computer business languages
• Excellent communication skills
• Ability to multi-task
• Ability to work independently
• Bachelor’s degree in Information Technology or other computer field
• A minimum of 3 years of relevant experience
• Proficient in Microsoft Suite products
• Will take into account years of experience in lieu of education

Responsibilities

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems.
• Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases
• Administer AD and keep inventory of all assets
• Configure end-user workstations and laptops for deployment
• Escalate problems as appropriate following help desk procedures
• Troubleshoot printers and end-device equipment
• Maintain records of daily data communication transactions, problems and remedial actions, taken or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems
• Use advanced troubleshooting skills
• Provide Wireless Support to end-users
• Provide technical assistance and support to all end-users
• Must know Windows network/ad, Win7, Win10, MS Office
• Provide accurate and timely logging of problems and resolution for problems in Ticketing System
• Provide Printer Support
• Responsible for programming and troubleshooting of all mobile devices, i.e., telephones, MIFIs, and broadband cards

Benefits

• Competitive wages
• Bi-weekly pay
• 401k with company match
• Paid time off (can be cashed out in lieu of time off, if desired)
• Paid holidays off: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas
• Medical, Prescription Drug, Dental and Vision
• Hospital Indemnity
• Term Life Insurance
• Pre-tax spending accounts
• Free flu shots (all employees)
• Short- term and Long-term disability
• Accident
• Employee Assistance Program (Counseling, Legal, Financial, Work/Life)
• Career Advancement Opportunities to transfer to other locations or departments
• Training & Development
• Individualized Leadership Training Opportunities
• Individualized Intern Development
• Referral Program
• On-Line Purchase Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level