Help Desk Technician

Mission Multiplier•Scott AFB, IL

1d•Onsite

About The Position

Mission Multiplier is currently seeking a Hel p Desk Technician to support one of our government customers . Candidates must have a current Secret security clearance or be able to obtain and maintain one . This is an entry-level, onsite position at Scott AFB, IL that serves as A4 Client Support Administrator (CSA) for NIPR/SIPR . On-call duties after hours and weekend with a call rotation schedule.

Requirements

High school diploma OR A ssociate 's degree and 1-5 years related experience.
Operating Systems (OS) Certification (Windows 11 OS, etc.)
Experience with creating and managing desktop/laptop images.
Current Active Secret security clearance .
Information Assurance Technical (IAT) Level II Certification (CompTIA Security + CE) or equivalent IAW DoD 8570 requirements .

Nice To Haves

Knowledge of general hardware and software maintenance and configuration, trouble ticket database configuration, general clerical procedures, and experience in office management is desirable.

Responsibilities

Laptop/desktop setup and support both unclassified and classified environment.
Responsible for Tier 1 Help Desk coverage as first line technician servicing customers which comprise of military, civilian, and contractor within Headquarters Air Mobility Command A4 Directorate.
Creates r emedy trouble tickets gathered from customer calls, walk-ins, and via self-service ticket system (A4 Service Request) in support of internal and external customers with hardware, software, network and system application request, and telecommunication system issues.
Route calls to assign Help Desk Specialist to support and respond to customer computer issues.
Maintains and updates records and tracking databases of mobile devices.
Conducts in/out processing for in-bound and out-bound users.
Laptop/desktop setup and support both unclassified and classified environment.
Assist users with VPN access and other AF approved software and application services.
Documents configurations and procedures .
Assist with inventory and asset management for all IT equipment.
Able to work as a team and follow established policy and procedure.