Help Desk Technician

LGI Homes•Spring, TX

12h•Onsite

About The Position

LGI Homes is seeking a Help Desk Technician at our Corporate Headquarters in The Woodlands, Texas. As one of the World’s Most Trustworthy Companies and a Top Workplace in the USA, LGI Homes has a notable legacy of homebuilding excellence. We are seeking dynamic IT professionals who are passionate about technology and eager to dive in to the LGI Homes systems and culture. The Help Desk Technician will analyze, troubleshoot, and repair computer, network, and peripheral problems for LGI Homes. This role will be a critical resource for all LGI Homes employees, nationwide, resolving tickets in a prompt and courteous manner. This role will use diagnostic techniques to troubleshoot and report issue and repairs through the Helpdesk system. The Help Desk Technician will support security by ensuring all potential threats detected by scans are remedied and documented, configure Active Directory accounts, and maintain and manage inventory of IT equipment.

Requirements

A Bachelor’s Degree in Computer Science or related field is required
One year of experience in Desktop Support is highly preferred

Nice To Haves

CompTIA A+ certification is preferred
Knowledge of ticketing systems
Ability to write clear and thorough technical documentation
Familiarity with Microsoft Office365
Configuration and support of Microsoft Windows 10, desktop/laptop, software and hardware
ITIL

Responsibilities

Analyze, troubleshoot, and repair computer, network, and peripheral problems
Resolve tickets in a prompt and courteous manner
Use diagnostic techniques to troubleshoot and report issue and repairs through the Helpdesk system
Support security by ensuring all potential threats detected by scans are remedied and documented
Configure Active Directory accounts
Maintain and manage inventory of IT equipment