Helpdesk Technician II

Garver•Greenville, SC

About The Position

Garver's Information Technology department is hiring a Help Desk Technician II in Greenville, SC . Typical responsibilities include identifying, manage, escalate, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks. Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action. Participating or leading projects and cross training with other IT Teams. This individual may also assist and travel to other Garver offices as necessary.

Requirements

1-3 years of professional help desk or related experience
High School Diploma or equivalent
Ability to multi-task in an efficient manner in a fast-paced environment.
Experience with Microsoft Office and Teams applications
Ability to work well with end-users.
Ability to lift 40 lbs.
Ability to collaborate and work well with team members.
Customer service oriented
Ability to travel to other Garver offices as needed.

Nice To Haves

3+ years of networking experience (LAN, WAN, Wireless)
3+ years working with network switches and routers
Microsoft Active Directory experience
Microsoft Office 365 support experience
A+ certified
Network+ certified
Microsoft Teams VoIP and app support

Responsibilities

Support for basic customer issues such as solving end user software, hardware, and other desktop problems.
Working help desk tickets.
Equipment shipping, receiving and inventory management.