Helpdesk Technician

Thomas Cuisine•Meridian, ID

23h•$25

About The Position

This position plays a key role in enabling employees across our corporate office and 80+ remote locations to effectively use company technology and Microsoft 365 services. As part of the Help Desk team, you will assist with supporting over 300 users (mostly field-based) to provide responsive technical assistance, clear communication, and hands-on guidance in a cloud-forward environment. We are seeking a customer service oriented, motivated, and detail driven technician with 2–4 years of related IT experience in a corporate environment and a passion for learning modern workplace tools. This role requires strong organizational skills, the ability to quickly learn new technologies, and comfort operating in a fast-paced, service-focused setting.

Requirements

2-4 years of hands-on IT support experience, ideally including exposure to Microsoft 365, Teams, and Windows 11 Enterprise, in a large corporate environment required .
Ability to lift up to 35 pounds.
Occasional travel (<25%) to support field sites.
Demonstrated passion for learning modern workplace technologies and growing technical skillsets.
Strong customer service mindset with a focus on helping employees succeed.
Foundational experience supporting Windows 11, Microsoft 365 services, and basic M365 administration tasks.
Ability to learn and support company specific technologies and business workflows.
Comfortable using and supporting Microsoft Copilot related features in a business setting.
Excellent organization, documentation, and multitasking abilities.
Clear communication with strong teamwork and interpersonal skills.
Flexible, reliable, and able to prioritize in a dynamic environment.
Ability to pass a criminal background check and drug screen.

Responsibilities

Microsoft 365 Support & Administration
Create, manage, and update user accounts, access, and permissions within the Microsoft 365 environment.
Support end users with Teams, OneDrive, Outlook, SharePoint, Office applications, and collaboration workflows.
Assist with user adoption of new productivity features and provide guidance on best practices for secure, efficient use of cloud tools.
Troubleshoot syncing issues, signâin problems, and permission-related obstacles across M365 services.
Device & MDM Support
Provide endâuser support for Windows 11 Enterprise devices, including troubleshooting software or hardware issues.
Perform imaging, configuration, deployment, and updating laptops and tablets within Intune.
Support iPad/iOS devices through JAMF mobile device management.
User Onboarding & Training
Onboard new employees, ensuring successful access to systems, devices, and M365 services.
Deliver user-friendly training and guidance on core company applications and productivity tools.
General IT Support
Support corporate Copilot enablement efforts under direction of the manager.
Provide basic printer, network connectivity (wired/Wi-Fi), and peripheral troubleshooting.
Use remote administration tools, such as TeamViewer, to support offsite users.
Maintain accurate IT asset records within Freshworks (devices, accessories, license allocations).
Co-administer the Freshservice Help Desk platform, including ticket handling and documentation.
Perform other duties as assigned.