Highway Traffic Operations Center Operator

State of Nebraska•Omaha, NE

21d•$19•Onsite

About The Position

Are you ready to play a critical role in keeping Nebraska's roadways safe, efficient, and well-informed? The Nebraska Department of Transportation (NDOT) is seeking a dedicated individual to join our State Operations Center (SOP) as a Highway Traffic Operations Center Operator. As the eyes and ears of the state's transportation system, SOC Operators monitor traffic conditions in real-time, coordinate emergency responses, and communicate vital information to the public and partnering agencies. This fast-paced, mission-driven position is perfect for detail-oriented problem-solvers who thrive under pressure and want to make a meaningful impact every single day. Join our team and help keep Nebraska moving forward. At NDOT, we reward our employees’ hard work with a friendly and supportive work environment and a comprehensive benefits package that includes: State-matched retirement contribution of 156% 13 paid holidays Generous leave accruals that begin immediately A culture that embraces work-life balance Military leave Tuition reimbursement program Dependent tuition reimbursement program with partnering Nebraska community colleges Public Service Loan Forgiveness Program (PSLF) through the Federal government 79% employer-paid health insurance plans Dental and vision insurance plans Employer-paid $20,000 life insurance policy Wide variety and availability of career advancement as the largest and most diverse employer in the State Opportunity to be part of meaningful work and make a difference through public service Training and development based on your career aspirations Job security and stability, even during times of economic hardship Employee Assistance Program Fun, inviting teammates Free parking Pay rate for this position is $19.050/hr.

Requirements

Experience or training in radio dispatching or other communications work involving the operation of communication devices such as multi-phone systems or teletype machines.
Regular and reliable attendance.
Ability to be on-call
When called in, be able to report to the office within 45 minutes.

Nice To Haves

Prior experience working in a Traffic Management Center (TMC), Emergency Operations Center (EOC), 911 dispatch center, or similar environment.
Experience with Intelligent Transportation Systems (ITS), traffic monitoring software, Dynamic Message Signs (DMS), and camera control systems.
Completion of FEMA ICS-100, ICS-200, and ICS-700 courses.
Experience with incident-tracking software, GIS/map-based platforms, or transportation communication tools.

Responsibilities

Monitoring and Situational Awareness Monitor traffic management systems, ITS devices, CCTV feeds, road weather systems, and data dashboards in real time.
Maintain awareness of statewide incidents, severe weather, infrastructure disruptions, and emergency situations.
Identify abnormal conditions and initiate proper response protocols.
Incident and Event Response Receive, evaluate, and document reports from field personnel, 911 centers, public agencies, and motorists.
Dispatch appropriate resources or notify relevant stakeholders in response to incidents or emergencies.
Activate and manage event-specific protocols (e.g., high wind events, winter storms, major crashes).
Communication and Coordination Serve as a central communication hub for NDOT operations, law enforcement, emergency services, maintenance, and other agencies.
Relay information clearly and accurately via phone, radio, email, or other systems.
Notify on-call supervisors or technicians per established procedures and escalation protocols.
Documentation and Reporting Create and update DIRKs (work orders) and other incident tracking systems.
Log incoming calls, communications, and operator actions with accuracy and completeness.
Generate shift reports and pass-downs to maintain situational continuity between shifts.
Public Information Systems Post and manage messages on Dynamic Message Signs (DMS), Portable DMS (PDMS), Variable Speed Advisory signs (VSA) as directed.
Ensure traveler information is timely, accurate, and consistent with current road conditions and incidents.
System Operation and Technical Oversight Operate a variety of control systems and software, including CARS, ATMS, camera controls, and alert platforms.
Troubleshoot basic technical issues and notify IT or Electronics staff for escalation.
Monitor the status of communication systems and ITS devices; report outages or malfunctions promptly.
Emergency Operations Support Support Emergency Operations Center (EOC) activations when needed.
Follow emergency notification protocols and support coordination efforts during major events.
Participate in drills, tabletop exercises, and after-action reviews.
Shift Responsibilities Maintain 24/7 coverage by adhering to assigned shifts, including nights, weekends, and holidays.
Work independently and as part of a team during high-stress and time-sensitive situations.
Maintain a clean, secure, and professional workspace.
Perform other duties as assigned.

Benefits

State-matched retirement contribution of 156%
13 paid holidays
Generous leave accruals that begin immediately
A culture that embraces work-life balance
Military leave
Tuition reimbursement program
Dependent tuition reimbursement program with partnering Nebraska community colleges
Public Service Loan Forgiveness Program (PSLF) through the Federal government
79% employer-paid health insurance plans
Dental and vision insurance plans
Employer-paid $20,000 life insurance policy
Wide variety and availability of career advancement as the largest and most diverse employer in the State
Opportunity to be part of meaningful work and make a difference through public service
Training and development based on your career aspirations
Job security and stability, even during times of economic hardship
Employee Assistance Program
Fun, inviting teammates
Free parking