Hilo Sales and Service Advisor

Hawthorne Machinery Co.•Hilo, HI

20h•$33 - $36•Onsite

About The Position

The Hilo Sales and Service Advisor will perform administrative duties pertaining to shop operation and branch operations supporting both Sales and Service Departments. Under the direction of the Hawaii Sales Manager and the Big Island Operations Manger the Hilo Sales and Service Advisor is accountable for inside prime product / product support sales and marketing for an assigned customer account list. He/she will also support the Hilo Service department with revenue, warranty and internal work orders from opening to closing. and work order control and overall service operations support.

Requirements

Must have a minimum of five years in a service shop
Prior supervisory skills and experience
Must have a high school diploma or
Must have the ability to work with Microsoft Office programs such as Word, Outlook and
Must have a valid Hawaii Drivers
Must have a minimum of 7 years industry and product specific sales experience.
Must have customer service experience and be diplomatic and courteous with great attention to
Must possess extensive Caterpillar product knowledge in construction and compact equipment.
Must be responsive to specific market trends and needs through proactive, direct customer contact.

Responsibilities

Customer Onboarding (EMO), machine delivery and initial familiarization Support for new customers
Sales Machine Preparation and Configuration.
Yard / machine organization and retail work tool tracking
Makes routine sales calls on customers in assigned markets to develop new and retail accounts:
Generates leads for both Sales and Product support from call activity.
Maintains account activity “calls” through sales link.
Ensures accuracy of equipment lists in sales link for assigned accounts
Supports MSRs and Hawaii Sales Manager with regional specific market feedback for:
Sales/marketing plan for assigned customer base.
Develop and expands current customer database.
Community involvement opportunities.
Opens or directs others to open work orders for repair jobs. Files documents in appropriate job jackets and checks all completed jobs for accuracy prior to closing.
Reviews and approves labor and submits for payroll processing as needed.
Reviews shop requisitions and ensure that cores, returns and warranty hold parts are efficiently controlled.
Ensures that the clerk obtains work authorization with a verified valid payment method prior to setting an appointment for shop or field repairs.
Actively manages the Work-In-Progress (WIP) to ensure efficient throughput and invoicing.
Works with warranty department to process and submit Caterpillar and Allied warranty claims for reimbursement.
Assists in preparation of quotations, invoices, reports and other documents.
Assists Service Manager in administration of Hawthorne Pacific Corp.'s safety, credit, housekeeping and other rules, policies and procedures.
Assists Service Manager to ensure departmental key metrics are monitored and sustained.
Performs other duties as directed by Management.